Senior Universal Banker - St Francis, Mobile, AL
About The Position
The Senior Universal Banker builds and strengthens customer relationships by providing excellent service, evaluating customer needs, and recommending appropriate bank products and services. The role processes relationship banker transactions and serves as a concierge for the branch. It also supervises and mentors staff, supports the Universal Banker rotation, and requires superior banking knowledge and a thorough understanding of banking products. The position serves customers with loan, deposit, and cash management products; assists customers with in-person and digital banking services; and supports branch marketing and community outreach. The Senior Universal Banker maintains knowledge of BankPlus products, services, policies, procedures, and applicable regulatory requirements, completes required compliance training, and follows the Bank’s standard of conduct. Other duties may be assigned as requested.
Requirements
- Four or more years of similar experience.
- At least two years of banking and cash handling experience.
- At least two years of management experience.
- General computer and typing experience, including use of Microsoft Office Suite: Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks.
- Ability to work outside regular business hours as deemed necessary.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Serve as a branch concierge and provide helpful, professional customer service to internal and external customers.
- Maintain strong working relationships and project a positive, professional image of BankPlus.
- Mentor and supervise Universal Bankers and ensure the Universal Banker rotation is in place and ongoing.
- Serve as an expert in loan, deposit, and cash management products.
- Accurately and efficiently perform relationship banker transactions, including issuing relationship banker or official checks and processing collection items and other transactions not handled through the ITM, in accordance with BankPlus procedures.
- Assist and educate customers on using the ITM for daily transactions when necessary.
- Balance and maintain ITMs and cash recyclers accurately.
- Generate, approve, and service a personal loan portfolio relative to the branch market and customers.
- Open deposit accounts and complete account servicing transactions at customers’ requests.
- Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
- Sell and cross-sell bank products to new and established customers by assessing needs and explaining product features and benefits.
- Interview loan applicants, ensure accurate completion of consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
- Process check orders at customers’ requests.
- Close customer accounts as necessary according to established Bank procedures.
- Process wire transfer requests, issue stop payments, and process ACH returns.
- Assist customers requesting access to safe deposit boxes.
- Support BankPlus marketing efforts, including volunteer support, and conduct outside customer calls.
- Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
- Participate in community activities that may generate new customer leads.
- Maintain knowledge of Bank products, services, policies, procedures, and applicable regulatory issues, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
- Complete required compliance training and adhere to the Bank’s standard of conduct.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
