Senior Universal Banker - St Francis, Mobile, AL
About The Position
The Senior Universal Banker builds and strengthens customer relationships by providing excellent service, identifying customer needs, and recommending appropriate banking products and services. The role handles relationship-banker transactions and serves as a concierge for the branch. It also supervises and mentors staff, maintains superior knowledge of banking products, and supports customer use of branch technology and digital banking solutions. The position serves as an expert in loan, deposit, and cash management products; supports branch marketing and community activities; and adheres to BankPlus policies, procedures, and applicable regulatory requirements. Work outside regular business hours may be necessary.
Requirements
- Four or more years of similar experience.
- At least two years of banking and cash-handling experience.
- At least two years of management experience.
- General computer and typing experience, including Microsoft Office Suite applications such as Excel, Word, and Outlook.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks.
- Ability to work outside regular business hours when deemed necessary.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Serve as a branch concierge, providing helpful, professional customer service and maintaining strong internal and external relationships.
- Mentor and supervise Universal Bankers and ensure the Universal Banker rotation is in place and ongoing.
- Demonstrate expertise in loan, deposit, and cash management products.
- Accurately and efficiently perform relationship-banker transactions, including issuing relationship-banker or official checks and processing collection items and other transactions not handled through the ITM.
- Assist and educate customers on using the ITM for daily transactions when needed.
- Balance and maintain ITMs and cash recyclers accurately.
- Generate, approve, and service a personal loan portfolio in line with branch market and customer needs.
- Open deposit accounts and complete requested account-servicing transactions.
- Educate customers about emerging bank technology and digital solutions, including mobile and online banking.
- Sell and cross-sell bank products by assessing customer needs and explaining product features and benefits.
- Interview loan applicants, complete accurate consumer loan applications, including CreditPlus loans, and accept customer paperwork for loan products.
- Process check orders requested by customers.
- Close customer accounts in accordance with established Bank procedures.
- Process wire-transfer requests, issue stop payments, and process ACH returns.
- Assist customers requesting access to safe deposit boxes.
- Support BankPlus marketing efforts, including volunteer support and outside customer calls.
- Participate in the High-Rewards Connections Program and make referrals to the Mortgage Center and Wealth Management.
- Participate in community activities that may generate customer leads.
- Maintain knowledge of Bank products, services, policies, procedures, and relevant regulatory requirements, including the Bank Secrecy Act, Privacy Act, Fair Lending Act, and Regulation E.
- Complete required compliance training and adhere to the Bank's standard of conduct.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
