Lead Telecom Engineer

Saxon Global•Eagan, MN

5d•Hybrid

About The Position

We are seeking a Senior Unified Communications Engineer to lead the design, deployment, and support of modern enterprise voice and collaboration platforms. This role is a key contributor to the organization's transition to Microsoft Teams Voice and Contact Center as a Service (CCaaS) solutions, with a strong preference for Five9 experience. You will serve as a senior technical authority, ensuring reliable, scalable, and secure unified communications across the enterprise.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5+ years of experience in enterprise telephony, VoIP, or unified communications engineering.
Hands-on experience deploying and administering Microsoft Teams Voice.
Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco.
Strong understanding of TDM, IP-PBX, and voicemail or unified messaging integration.
Working knowledge of PRI, SIP, H.323, VoIP, analog, and digital telephony systems.
Experience designing and supporting dial plans, call flows, and routing logic.
Solid understanding of QoS, traffic shaping, packet analysis, and voice performance troubleshooting.
Proficiency with PowerShell and or Python for automation and systems management.
Proven ability to collaborate across business and IT teams with a strong grasp of both technical execution and business impact.

Nice To Haves

Experience migrating large, complex environments from legacy telephony to Microsoft Teams Voice.
Strong networking fundamentals, including SIP trunking and ISP coordination.
Understanding of cybersecurity principles as they apply to voice and collaboration platforms.
Familiarity with ITSM or ITIL practices and Agile methodologies, Scrum preferred.
Experience with IVR, ACD, call recording, CTI, and CRM integrations.
Strong written and verbal communication skills, able to explain technical concepts to non-technical audiences.
Demonstrated ability to mentor peers and contribute to continuous improvement.

Responsibilities

Act as a senior engineer and subject matter expert for Microsoft Teams Voice, enterprise telephony, and CCaaS platforms (Five9 preferred).
Lead the design, configuration, and deployment of enterprise unified communications solutions, including migrations from legacy voice systems to Microsoft Teams Voice.
Create and maintain detailed Visio diagrams, call flow documentation, and technical specifications for telephony solutions.
Partner with business stakeholders to gather requirements and translate them into practical, scalable voice and collaboration designs.
Design telecommunications solutions to support users and departments across multiple business units.
Administer, monitor, and troubleshoot telephony hardware, software, and infrastructure, including QoS, call routing, and trunking.
Manage and optimize PSTN connectivity, including ISP coordination, number porting, and circuit management.
Perform root cause analysis and proactively identify system risks or performance trends, recommending improvements.
Support ongoing voice modernization initiatives with a focus on availability, scalability, and seamless integration.
Use PowerShell and or Python to automate configurations, reporting, and operational tasks.
Collaborate with engineering teams, product owners, and service managers to deliver and support unified communications services.
Participate in Agile ceremonies and backlog refinement to improve delivery and team efficiency.
Mentor junior engineers and provide technical guidance to strengthen team capability and knowledge sharing.