Key Family Wealth Trust Associate

KeyBank•Salt Lake, UT

2d•Hybrid

About The Position

The Senior Trust Associate provides trust administration support to assigned Trust Officer(s), helping them effectively administer fiduciary accounts and maintain a high level of client service. The role also provides sales support and may have leadership responsibility for a team of Associates and/or Assistants. The position performs day-to-day account administration, including account openings and closings, asset maintenance, bill processing, and cash receipts. It works with centralized support groups to complete account-related work, reviews trust agreements and related documents for administrative purposes, monitors cash and overdrafts, and supports cash forecasting with the Investment Officer. The associate also provides front-line telephone service, researches account issues, maintains confidential records, and prepares reports and correspondence. The role builds client relationships, identifies client needs and revenue opportunities, follows up on issues, resolves requests, and refers complex matters to a Trust Officer. It supports client meetings and presentations, business pipeline tracking in Salesforce, colleague training, team coordination, and backup coverage. The associate is accountable for assigned-account work and compliance with internal policies and regulatory requirements, and stays current on trust law, tax law, and related developments. The listed work location is 36 South State Street, Salt Lake City, Utah; the posting also describes the job location as various. Key prioritizes in-office presence while offering flexible options when work can be performed effectively in a mobile environment. The role is eligible for an hourly base rate of $27.40–$41.83, with additional incentive compensation that may include production, commission, and/or discretionary incentives. Benefits eligibility is referenced in a linked list, but specific benefits are not provided in the posting.

Requirements

Two years of college or equivalent work experience.
Prior experience in a Trust department.
Demonstrated proficiency in customer service, communication, problem solving, and organizational skills.
Ability to interact effectively in a team environment.
Demonstrated attention to detail.
Proficiency in all Microsoft Office applications.
Excellent written and verbal communication skills.
Detail orientation, adaptability, personal organization, and commitment to self-development.

Nice To Haves

Cannon Level II or equivalent training is preferred.
Basic investment knowledge, potentially gained through computer-based training.

Responsibilities

Perform day-to-day administration of assigned accounts, including opening and closing accounts, asset maintenance, bill processing, and cash receipts, meeting required deadlines.
Coordinate with centralized support areas, including Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration, and Trust Real Estate.
Read and understand trust agreements and related documents for administrative purposes, and ensure fees are set up as directed by the Trust Officer.
Monitor accounts for overdrafts and uninvested cash, keep the Trust Officer informed, and support cash forecasting in coordination with the Investment Officer.
Provide front-line client service by telephone, handle inbound calls on an ACD line, research account problems, and recommend solutions as appropriate.
Maintain orderly and confidential account records and prepare reports, correspondence, technical documents, and special projects as requested.
Build and maintain client relationships, provide sales support, identify client needs and revenue opportunities, follow up on client issues, and resolve requests or refer complex inquiries to a Trust Officer.
Serve as the primary contact for some account relationships when assigned.
Assist the Trust Officer with planning client meetings and preparing presentations.
Assist with managing business pipeline activity through Salesforce.
Assist with training Trust Associates, provide backup for other Associates, and maintain effective working relationships across the team.
Serve as a resource on processing situations or projects; represent Associate issues to management; and, when designated, coordinate team activities and training.
Maintain compliance with internal policies, procedures, and regulatory requirements; assume accountability for work on assigned accounts.
Keep current on developments in trust law, tax law, and other trust-business issues, and participate in professional training and self-learning opportunities.