Senior Trust and Safety Manager

Function Health•US - Remote,

2d•$110,000 - $140,000•Onsite

About The Position

Function Health is seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting their field workforce. This role is crucial for ensuring the safety of phlebotomists who enter members' homes alone. The manager will collaborate with People, Field Operations, Clinical, Legal, and Product teams to establish the program from scratch. This includes conducting discovery to identify risks, developing policies and emergency response workflows, sourcing and implementing safety solutions, and creating an educational program. The ideal candidate is comfortable with ambiguity, detail-oriented, self-motivated, resourceful, and thrives in a fast-paced environment. They should have experience building a program from the ground up, from policy creation to training implementation, and be effective in both policy drafting and field communication. This role will significantly shape how Function protects its scaling field workforce.

Requirements

6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people.
Experience supporting a distributed, in-person workforce is essential.
A track record of building a function from zero — not inheriting and maintaining an established one.
Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.
Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.
Excellent written communication skills, capable of producing clear policies, executive memos, and field-facing training modules.
Demonstrated ability to drive adoption of programs frontline employees may initially resist; earning trust with field teams rather than mandating from a distance.
Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.
Genuine care for people.

Nice To Haves

Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.
Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.
Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.
Experience building an education library or LMS curriculum and driving measurable completion.
Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.

Responsibilities

Run discovery and prioritize risk: Map incident history and field-reported issues, identify blind spots and highest-severity risks, define scope for Trust & Safety, and deliver a leadership-ready proposal to establish the program.
Own the Trust & Safety roadmap: Sequence immediate fixes against longer-term initiatives, and set launch dates, training milestones, and continuing education calendar.
Build the policy and workflow library: Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices, ensuring they are kept current.
Source, evaluate, and deploy safety solutions: Explore hardware like body cameras and panic buttons, as well as internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption.
Build and run field education: Create the Trust & Safety education library, launch the program company-wide, and sustain it through ongoing content in formats consumed by the field (huddles, lunch and learns, in-app content, written and audio).
Partner closely with Legal and Privacy: Ensure all aspects involving recording, monitoring, patient identification, or additional data collection clear legal review before implementation.
Serve as the escalation point for serious incidents: Respond quickly and with care, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization.
Define and report metrics: Track incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes to drive company-wide buy-in.