Trust and Safety Associate
About The Position
Artsy and Artnet’s Trust & Safety team sits at the intersection of risk, operations, and commerce. We're a small, high-ownership team, and what we protect matters to the business and to every person who buys or sells on our platforms. We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art. Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers. In this role, you will be responsible for maintaining the integrity of the business by helping resolve post-sale disputes, investigating suspicious incidents, preventing fraud, and completing Know Your Customer/Anti-Money Laundering (KYC/AML) due diligence on our users. This role will also get the chance to help shape and enforce the policies that keep our platforms safe while maintaining a joyful buying experience for our collectors.
Requirements
- 2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace setting
- Demonstrated abilities in time management, prioritization, and attention to detail
- Strong critical thinking and problem-solving skills
- Strong communication and mediation abilities
Nice To Haves
- Experience in fraud, investigations or policy compliance
Responsibilities
- Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
- Perform KYC and AML verifications for users
- Monitor transaction and auction activities to identify and address potential fraud
- Address user issues related to security incidents, unauthorized activities, and other suspicious events
- Resolve chargebacks by speaking with our users, gathering and formalizing evidence for submission
- Follow up with sellers to resolve failed or unpaid subscription charges
- Collaborate with internal teams on the development and enforcement of our Trust & Safety policies
- Drive Trust & Safety initiatives across the business
Benefits
- Competitive salary and equity
- Flexible time off
- Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
- Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
- Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
