Senior Triage Disability Adviser

Monash•Clayton, NC

1d•Hybrid

About The Position

The Senior Triage Disability Advisor plays a pivotal role in supporting Disability Support Services at Monash University by delivering high-level coordination, triage, and administrative support. This position ensures students are guided efficiently through intake and registration processes, enabling timely and effective support. With a strong focus on process excellence and sound judgement, the role streamlines workflows, resolves straightforward matters, and facilitates the escalation of complex cases to enhance student outcomes. This position will be responsible for assessing student-submitted medical documentation to ensure it meets registration requirements, while providing clear guidance where further information is needed. It will allocate cases through a triage system that considers case complexity and adviser workload, ensuring urgent matters are prioritised and escalated appropriately. The role will guide students through registration processes, maintain accurate and compliant records, and provide responsive administrative support across phone and email channels. In addition, it will manage a caseload of students requiring disability support, coordinate appointments, contribute to project delivery, and collaborate with colleagues across Monash. Building strong stakeholder relationships and contributing to continuous service improvement will also be essential in this role.

Requirements

Excellent administrative and organisational skills.
Proven ability to develop and implement effective processes and manage competing priorities.
Strong commitment to customer service.
Ability to work both independently and collaboratively while exercising sound judgement and initiative.
Highly developed communication skills to engage with diverse stakeholders and resolve issues effectively.
Strong computer literacy.
Solid understanding of disability documentation and compliance requirements.
Experience in assessing disability impacts within relevant legislative frameworks.

Responsibilities

Assessing student-submitted medical documentation to ensure it meets registration requirements, while providing clear guidance where further information is needed.
Allocating cases through a triage system that considers case complexity and adviser workload, ensuring urgent matters are prioritised and escalated appropriately.
Guiding students through registration processes.
Maintaining accurate and compliant records.
Providing responsive administrative support across phone and email channels.
Managing a caseload of students requiring disability support.
Coordinating appointments.
Contributing to project delivery.
Collaborating with colleagues across Monash.
Building strong stakeholder relationships.
Contributing to continuous service improvement.