Senior Travel Partner - Billing Services

Loews Hotels•Nashville, TN

About The Position

The Senior Travel Partner serves as a key contributor in a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. The role provides guidance and quality oversight for the Travel Partner team, acts as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position ensures accurate and timely invoicing, payment application, issue resolution, and customer support to meet service standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.

Requirements

At least 6 months of billing and accounting experience.
1–2 years of customer-facing work experience in a hospitality or finance environment.
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively in writing and verbally.
Ability to organize workload, adapt quickly to change, and deliver under deadline pressure.
Ability to perform standard and intermediate spreadsheet functions using Microsoft Office.
Ability to meet the stated physical requirements.

Nice To Haves

High school diploma or GED equivalent preferred.

Responsibilities

Uphold company and industry standards for PCI compliance, guest confidentiality, and accounting best practices.
Compile final invoices for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensure timely delivery to third-party partners.
Use hotel sales, financial, and property management systems to reconcile charges posted to third-party accounts.
Research and resolve missing or discrepant charges to ensure billing accuracy.
Calculate contractual discounts owed and make corresponding adjustments in the property management system.
Collaborate with Billing Services and hotel team members to resolve guest billing disputes.
Maintain relationships with hotel Reservations, Finance, Sales, and Operations team members to understand and meet client needs.
Communicate with hotel guests and clients to collect payment for direct-billed balances and maintain accurate collection records.
Apply payments in the hotel property management system according to remittances as they are received daily.
Collaborate with the Training Manager, STAR Trainers, and Billing Manager to maintain a training environment focused on continuous improvement.
Prepare and maintain aged receivables and collections progress reports for hotel teams to support cash forecasting and risk assessment.
Perform daily audits of department financial transactions to ensure accuracy and compliance.
Meet position-related metrics and targets.
Maintain regular attendance in accordance with standards, attend training sessions and meetings, and perform other duties as assigned.
Work varying schedules as business needs require and meet the stated physical requirements.