Senior Travel Manager – Strategy, Analytics, & Technology
About The Position
Corporate Vendor Management at Charles Schwab & Co. is responsible for implementing a firm-wide, end-to-end vendor relationship management process to maximize vendor performance and value. Corporate Vendor Management identifies, mitigates, monitors, and manages vendor risk; and assists Schwab in meeting regulatory and compliance requirements. The Corporate Card & Travel Services team within Corporate Vendor Management manages the firm’s Travel & Expense program, including policies, systems, vendor relationships, and the overall employee experience. This individual contributor role will serve as a complementary peer to the existing Senior Travel Manager, with a primary focus on analytics, program optimization, and technology strategy.
Requirements
- 5+ years of travel management, travel technology, travel sourcing, or analytics experience in a regulated environment
- Experience with travel systems (e.g., OBTs such as SAP Concur) and understanding of distribution models (including NDC)
- Strong expertise in data analysis and benchmarking
- Experience translating complex data into program strategies, business cases, and executive-level recommendations
- Experience leading cross-functional initiatives and influencing stakeholders
- Demonstrated ownership mindset with a track record of delivering measurable results and driving accountability across cross-functional stakeholders
- Strong communication, presentation, and analytical skills
- Proficiency in Microsoft Excel and PowerPoint
- Bachelor’s degree or equivalent experience
Nice To Haves
- Experience with SAP Concur or similar platforms
Responsibilities
- Own travel program analytics and benchmarking, including performance measurement, market competitiveness assessment, savings identification, and continuous optimization opportunities.
- Establish and deliver executive-level reporting cadence, translating data into actionable insights.
- Expand reporting beyond periodic outputs into ongoing, insight-driven program management.
- Lead the travel technology roadmap, including evaluation and implementation of new capabilities.
- Own strategy for NDC content access, servicing, and integration across TMC and booking tools.
- Partner with product owners, internal technology teams, and third-party vendors to manage integrations, enhancements, and issue resolution.
- Partner with Travel Operations, Corporate Cards & Expense, Sourcing, and Finance to leverage analytics in support of supplier strategies, negotiations, and program performance.
- Support market-level optimization strategies by identifying high-impact routes, markets, and supplier opportunities.
- Collaborate with policy and change management stakeholders to align analytics with compliance and behavior outcomes.
- Lead strategic initiatives and special projects, such as business case development and RFxs, tied to travel program transformation.
- Prepare and present comprehensive program performance reports to senior leadership.
- Establish governance frameworks for data accuracy, reporting consistency, and decision support.
- Act as a key thought partner in shaping the multi-year travel program strategy and roadmap.
- Administer executive travel support programs.
- Stay informed on travel industry trends, including distribution evolution, pricing models, and emerging technologies (e.g., AI).
- Evaluate external tools and data providers to enhance benchmarking and analytics capabilities.
- Introduce leading practices to improve efficiency, cost management, and traveler experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
