Senior Travel Agent - Publicity Entertainment

BCD

4d • $50,000 - $80,000 • Remote

About The Position

This role is for a Senior Travel Agent specializing in Publicity Entertainment, working for Netflix. The position is full-time and remote within the United States. The agent will be responsible for managing travel for Netflix personnel, including A-listers, VIPs, and talent, supporting publicity events such as film festivals and award shows. The role requires providing expert guidance, creative solutions, and excellent customer service to ensure travel plans are seamless and meet specific requirements, budgets, and timelines. The agent will also handle amendments, cancellations, and VIP services, and maintain accurate records. A passion for films, TV, and media is a plus, as is the ability to adapt to the client's culture and work with international teams in a fast-paced entertainment environment.

Requirements

• Previous entertainment travel experience or VIP travel is essential.
• A strong working knowledge of Sabre GDS.
• Good fares and ticketing expertise.
• Good worldwide geography and keen attention to detail.
• Proven ability to handle multiple priorities simultaneously and adapt to change.
• Ability to work flexible hours, including possible occasional bank holiday working.
• Ability to work independently, exercising discretion and judgment.
• Proven excellent customer service provision and problem resolution skills.
• Ability to work under pressure.
• Adaptable to aspects of the client culture.
• Ability to work with international teams to serve a common goal.

Nice To Haves

• Experience with handling small or large groups would be beneficial.
• A love of films, TV, media is a definite plus point.

Responsibilities

• Accurately and efficiently handle incoming travel requests via multiple channels (phone, emails) for Netflix Entertainment, catering to A-listers, VIPs, Talent, Press, and groups.
• Provide creative solutions to meet publicists' requirements while being mindful of budgets.
• Understand the needs of Publicists and travelers, guiding them to the best solutions.
• Handle amendments, cancellations, and schedule changes, including recalculating domestic and international airfares.
• Arrange accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
• Deliver excellent customer service with enthusiasm.
• Update Travel Manifests and travel logs.
• Ensure accuracy in itineraries, back-office invoicing, and billing.
• Stay updated on travel changes resulting from the pandemic.
• Provide visa and country entry restriction guidance.
• Collaborate with colleagues in different regions to support a global follow-the-sun operation.

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed