Senior Training Specialist
MedSpecialized
•Remote
About The Position
As a Senior Training Specialist, you will lead the design, development, and delivery of training programs that equip employees with the knowledge and skills needed to perform effectively in a healthcare BPO environment. You will partner with Operations and Quality teams to identify learning gaps, improve training programs, and ensure training outcomes translate into stronger employee and business performance.
Requirements
- Must be a college graduate.
- Experience in training, instructional design, or a related learning and development role.
- Experience designing and implementing training programs using instructional design principles, preferably the ADDIE framework.
- Strong experience in developing training materials, manuals, SOPs, and other learning resources.
- Strong analytical skills with the ability to connect training outcomes to operational KPIs and business goals.
- Excellent communication, presentation, facilitation, and interpersonal skills.
- Strong project and program management skills with the ability to manage multiple training initiatives.
Nice To Haves
- Working knowledge or experience in a healthcare BPO environment is highly preferred.
- Previous experience as a trainer in a healthcare BPO account is a strong advantage.
- Medical or healthcare-related educational background.
- HIPAA certification.
- Train-the-Trainer certification.
Responsibilities
- Design, develop, and deliver training programs using the ADDIE framework.
- Manage onboarding programs and ensure new hires achieve competency efficiently and consistently.
- Evaluate training effectiveness and continuously improve programs based on learner feedback, performance data, and business needs.
- Maintain and audit SOPs, process documentation, training materials, and best-practice guides to ensure they remain accurate, structured, and aligned with current workflows and compliance standards.
- Translate complex operational processes into clear, practical, and user-friendly learning materials.
- Partner with QA and Operations to identify learning gaps using quality audits, performance data, and operational KPIs.
- Track training effectiveness through metrics such as time-to-proficiency, training satisfaction, and post-training performance, and recommend improvements based on results.
- Mentor SMEs and trainers to strengthen training delivery, knowledge retention, and performance reinforcement.
- Develop and facilitate workshops for trainers and leaders focused on effective training delivery and employee development.
- Collaborate with QA, Operations, and Management to align training initiatives with business goals and drive continuous improvement.
Benefits
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
