Senior Training and Development Specialist

IMA Financial Group•Portsmouth, NH

23h•Hybrid

About The Position

Our Personal Lines Division is currently seeking a Senior Training and Development Specialist who will lead the training, development and coaching program for our new hires and service team members. Our training program aims to maximize team potential, client service quality, and operational efficiency while ensuring compliance. The ideal candidate possesses a solid grasp of instructional design principles and their practical application, coupled with proven expertise in developing and analyzing metrics to assess training effectiveness and impact. While this position has the flexibility to be primarily remote, your willingness to travel within our service area to deliver in-person training, collaboration and team building is essential to the success of this position.

Requirements

A minimum of three-to-five years of training, development, and facilitation experience.
Experience preparing training materials in a variety of instructional formats.
Experience working within the Property & Casualty Insurance Industry is required.
An active Property & Casualty License is required within the first 90 days of hire and must be maintained.
Creative self-starter who seeks opportunities to engage others and accomplish meaningful work.
Effectively manages multiple initiatives while collaborating effectively in a virtual and in-person setting.

Nice To Haves

Fluency with application management systems, specifically Applied Epic, will be highly valuable to this role.

Responsibilities

Lead the training, development and coaching program for new hires and service team members.
Maximize team potential, client service quality, and operational efficiency while ensuring compliance.
Develop and analyze metrics to assess training effectiveness and impact.
Deliver in-person training, collaboration and team building within the service area.