Senior Training Administrator

TRUMPF•Farmington, CT

7d•Onsite

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? The Senior Training Administrator leads and coordinates customer training administration while serving as a senior resource for the Training Administration team. This role manages complex and high-priority customer training requirements, including Premier Accounts, and supports strategic Smart Factory projects by developing training plans aligned with customer equipment, applications, implementation milestones, and business needs. The position proactively contacts customers following the purchase of new machines to explain available training, identify learning needs, and support enrollment in appropriate courses.

Requirements

Experience in training administration, customer service, account coordination, project coordination, or a related field
Advanced experience supporting or administering a Learning Management System and guiding others in its use.
Strong Microsoft Word and Excel skills
Ability to manage multiple priorities accurately
Excellent communication, organization, follow-up, problem-solving, and stakeholder-management skills
Customer-first approach
High School Diploma or equivalent

Nice To Haves

Experience with SAP
Experience with customer training processes
Experience with technical products
Experience with complex customer requirements
Experience with Premier Accounts
Experience with cross-functional projects
Associate degree in management or administration

Responsibilities

Provide guidance and operational support to Training Administrators, including best-practice sharing, complex-case support, and coverage coordination.
Improve customer satisfaction and Training Center order intake through proactive support, tailored learning plans, accurate follow-up, and timely scheduling.
Contact customers after new-machine purchases to explain training options, identify needs, and support registration.
Develop Smart Factory training plans in collaboration with Sales, Service, and Project Managers.
Manage training requirements for Premier Accounts, including learning plans, customer follow-up, enrollment support, and internal coordination.
Lead LMS administration, troubleshooting, and collaboration with TRUMPF headquarters on system improvements.
Create training quotes and process invoices in SAP; serve as the Training SAP Key User.
Manage LMS enrollments, cancellations, and course progress for TUS, TUSC, and TUSD.
Use HALO to track and manage customer training inquiries with timely follow-up.
Support the Head of Technical Training & L&D with customer-focused initiatives.
Administer and improve LMS and SAP processes
Support other Training Administrators acts as a key connection between customers, Training, Sales, Service, Applications and project teams.

Benefits

401(k) with generous company match
Comprehensive medical, dental, and vision benefits with employer HSA contributions
100% employer-paid vision premiums for employees and eligible dependents
Tuition reimbursement
Student loan guidance
Paid family and parental leave programs
Comprehensive reproductive and family health resources
Paid time off available from day one
11 paid company holidays
Company-paid life insurance at two times base salary
Short- and long-term disability coverage
Gym membership subsidy
Employee referral bonuses
Recognition awards
Scholarship program for employees' children