Senior Trainer

Evolution•Atlantic City, NJ

5d•$55,000 - $56,500•Onsite

About The Position

The Senior Trainer is responsible for ensuring the qualitative and efficient functionality of Evolution Academy Trainers. This role requires a responsible, flexible, and open-minded individual to lead and develop current trainers, work with statistical data to provide reports, coordinate and contribute to projects within Evolution Academy, and create and monitor trainer work schedules. The Senior Trainer will maintain high results by analyzing and resolving quality and service issues, identifying trends, and recommending system improvements. They will also drive team results to meet EA KPI targets, prepare and update training materials, and ensure all procedural, legal, and disciplinary procedures are followed by trainees.

Requirements

Good leadership and collaboration skills
Analytical and result-oriented personality
Good time management and organizational skills
Experience in working with projects, process optimization
Knowledge of computer programs such as Microsoft office
Excellent communication and presentation skills
Ability to act as a role model in professional appearance in a business environment

Nice To Haves

Previous experience on Trainers position is an advantage but not required
Previous experience as a Game Presenter preferred
Knowledge of all game types offered

Responsibilities

Lead and develop current Trainers
Work with Statistical data and provide different kind of reports
Coordinate, develop and contribute to projects in Evolution Academy
Create trainers work schedule and monitor their job
Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements
Drive team results to meet EA KPI targets
Prepare and update the training material/sessions and take full responsibility
Inform the correct people, and the Head of Department, about any software or hardware issues
Ensure the correct skills of each game are taught to the trainees
Assist in the continuing development of the training and recruitment program
Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager
Report to your manager about sickness and/or changes in the schedule
Attend meetings, re-trainings and improve the quality of work whenever necessary
Take responsibility to finish duties in and outside of working hours
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
Ensure all procedural, legal and disciplinary procedures are followed by the trainees
Follow any reasonable request made by the company that meets the needs of the business