Senior Technology Trainer
About The Position
Under the general direction of the Director, User Success, the Senior Technology Trainer serves as a lead resource for the design, delivery, and continuous improvement of firm-wide training programs. This role is responsible for driving the training strategy for new hires and existing employees, serving as a subject-matter expert on core and specialized applications, and partnering closely with management, practice group leaders, and technology teams to proactively address learning needs. In addition to providing advanced Service Desk support and guidance, the Senior Technology Trainer identifies trends, recommends process and training improvements, mentors team members, develops new and innovative training curricula, and ensures training initiatives align with Firm standards, business objectives, and evolving technology needs.
Requirements
- High school diploma or equivalent required; college degree preferred.
- 5+ years of experience in technical training and content authoring, including the design, development, and delivery of training programs and reference materials required.
- 5+ years of experience in a law firm required.
- Advanced skills in Microsoft Word, Excel, CoPilot, and Adobe Acrobat
- Hands-on experience using custom Word templates
- Familiarity with document management systems and other legal applications/processes, specifically NetDocuments
- Willingness to travel to other offices
- Flexibility to work after hours
- Project a professional, engaging demeanor and provide a positive, high-energy learning environment
- Recognized as a positive and motivational force on the team
- Ability to listen, understand, and articulate technical and non-technical information to customers, peers, and/or management
- Understand when to escalate issues
- Understand multiple projects in order to integrate them into business solutions
- Ability to adapt content to the target audience
- Ability to adapt quickly to new applications and technologies
Nice To Haves
- Experience with legal-centric AI tools and AI-related training is preferred
Responsibilities
- Lead the design, delivery, and continuous improvement of firm-wide training programs for attorneys and staff
- Provide expert-level training on Microsoft 365 (including CoPilot), NetDocuments, document automation tools, and technology processes related to legal workflows.
- Train all incoming attorneys and business professionals on standard applications, systems, and firm procedures
- Deliver instructor-led, virtual, one-on-one, and just-in-time training sessions tailored to audience needs
- Develop and facilitate specialized training workshops (e.g., Genius Bar, Training Roundtables)
- Partner with managers and practice group leaders to assess, coordinate, and prioritize training needs
- Serve as a subject-matter expert on core and specialized applications, as assigned
- Proactively evaluate knowledge gaps and identify opportunities for training and process improvements
- Collaborate with managers and attorneys to assess individual and group learning needs and provide targeted recommendations and follow-up support
- Shadow users to gain real-world insight into workflows and technology usage to enhance training effectiveness
- Recommend and support improvements to training methodologies, processes, and documentation
- Create, customize, and maintain in-house training materials and firm-standard documentation
- Adapt vendor-provided documentation to align with firm and departmental standards
- Develop and manage training content across multiple formats, including: Course outlines and curricula, Handouts, manuals, and exercises, Quick reference guides and intranet/email tips, Videos, eLearning modules, and assessments
- Creates, assigns, and tracks service tickets in the ticketing system to ensure timely completion
- Serves as escalated support for software-related categories
- Works closely with other team members to identify and suggest resolutions and improvements
- Analyze Service Desk ticket trends to identify training opportunities
Benefits
- competitive compensation & benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
