Senior Trainer

Evolution•Atlantic City, NJ

5d•$55,000 - $56,500•Onsite

About The Position

The Senior Trainer is responsible for ensuring the qualitative and efficient functionality of Evolution Academy Trainers. This role requires a responsible, flexible, and open-minded individual who can lead and develop current trainers, work with statistical data to provide reports, and coordinate projects within Evolution Academy. The Senior Trainer will also be responsible for creating trainer work schedules, monitoring their performance, and maintaining high results by analyzing and resolving quality and service issues. This includes identifying trends, recommending system improvements, and driving team results to meet EA KPI targets. The role also involves preparing and updating training materials, reporting software or hardware issues, ensuring trainees learn the correct skills for each game, and assisting in the development of the training and recruitment program. The Senior Trainer must stay informed about procedural changes, assess their impact on the training program, and report to their manager. They will also report on sickness and schedule changes, attend meetings and re-trainings, and take responsibility for completing duties both within and outside of working hours. Additionally, the Senior Trainer must report any failures by team members to meet company standards, follow procedures, or adhere to legal requirements, and ensure trainees follow all procedural, legal, and disciplinary procedures. Finally, they must follow any reasonable company requests that meet business needs.

Requirements

Good leadership and collaboration skills
Analytical and result-oriented personality
Good time management and organizational skills
Experience in working with projects, process optimization
Knowledge of computer programs such as Microsoft office
Excellent communication and presentation skills
Ability to act as a role model in professional appearance in a business environment

Nice To Haves

Previous experience on Trainers position is an advantage but not required
Previous experience as a Game Presenter preferred
Knowledge of all game types offered

Responsibilities

Lead and develop current Trainers
Work with Statistical data and provide different kind of reports
Coordinate, develop and contribute to projects in Evolution Academy
Create trainers work schedule and monitor their job
Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements
Drive team results to meet EA KPI targets
Prepare and update the training material/sessions and take full responsibility
Inform the correct people, and the Head of Department, about any software or hardware issues
Ensure the correct skills of each game are taught to the trainees
Assist in the continuing development of the training and recruitment program
Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager
Report to your manager about sickness and/or changes in the schedule
Attend meetings, re-trainings and improve the quality of work whenever necessary
Take responsibility to finish duties in and outside of working hours
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
Ensure all procedural, legal and disciplinary procedures are followed by the trainees
Follow any reasonable request made by the company that meets the needs of the business

Benefits

Competitive Annual Salary ($55-56,500k)
401k Employer Match
Paid Time Off
Paid Holidays
Medical, Dental & Vision Insurance Plans
Company Paid Life and AD&D Insurance
Commuter Flexible Spending Account (FSA)
Nationwide Employee Discount Program
Full Training & Growth Opportunities
Professional and personal development – for the right person there is opportunity for the role to grow in responsibility