Senior Therapy Access Manager

BioMarin Pharmaceutical Inc.

About The Position

The Senior Therapy Access Manager (Senior TAM) executes the therapy access strategy for an assigned portfolio of commercialized therapies and geography. The role supports patient access by partnering with internal teams—including Patient Access Services, National Accounts Sales, Clinical Coordinators, Marketing, Trade, and Compliance—and by educating healthcare professionals (HCPs) and their office staff about product access. The Senior TAM also leads process-improvement projects, supports training and onboarding of new TAMs, mentors team members, and may serve as a team lead for internal or external partners. The position may include data analytics and reporting to support team initiatives. This role focuses on educating clinics and institutions about patient support services and Hub programs, distribution models, payer requirements, and coverage processes. It works with HCPs, office staff, Sales Account Managers, Clinical Coordinators, and the Patient Support Services Hub to help address patient access needs, resolve coverage barriers, and keep relevant stakeholders informed. The position is assigned to an East Coast territory, may include the entire United States and Puerto Rico, and requires substantial travel. The description states travel is approximately 25–60% as needed and also says the incumbent must be willing to travel 60% of the time.

Requirements

At least 7 years of experience in the pharmaceutical or healthcare industries, preferably including at least 5 years in access or reimbursement.
Bachelor’s degree required.
Proven track record supporting HCPs and office staff in access and reimbursement situations requiring significant payer and reimbursement support.
Experience with both buy-and-bill and specialty pharmacy distribution pathways for specialty oral and injectable medications.
Strong knowledge of the payer environment, including government and commercial payers, assignment of benefits, letters of agreement, accumulators, maximizers, and manufacturer financial assistance.
Ability to interact professionally with HCPs, office staff, and institutions.
Excellent communication skills and ability to develop proactive solutions to keep stakeholders informed.
Solid knowledge of patient support programs, including Hub programs, copay assistance programs, and nurse educator support.
Track record of effective collaboration in a highly matrixed environment.
Strong knowledge and understanding of compliance with HIPAA regulations, OIG guidance, advertising and promotion requirements, the Anti-Kickback Statute, and applicable policies, best practices, and guidelines.
Strong planning and organizational skills, including use of Office productivity tools.
Strong analytical skills and attention to detail.
Ability to travel overnight and schedule individual work-related travel, including air, hotel, and rental car arrangements as needed.
Ability to use a personal car for travel.
Technical knowledge of healthcare from patient and provider perspectives, including miscellaneous codes, billing codes, and the appeals process.
Willingness to travel 60% of the time; travel may cover the entire United States and Puerto Rico.

Nice To Haves

Rare disease, specialty, and product launch experience.
Experience working with Salesforce.com.
Experience with REMS products.
Experience with limited-distribution products.
Bilingual ability is highly desirable.
Nursing experience is a plus.

Responsibilities

Execute institutional and field access strategy for the assigned geography.
Identify and educate key clinic and institutional stakeholders about patient support services and Hub programs, distribution models, and payer requirements.
Partner with Sales Account Managers, Clinical Coordinators, and the Patient Support Services Hub to help HCPs navigate patient access needs.
Lead proactive touchpoints with internal matrix partners and keep relevant parties informed for account-planning purposes.
Act as a liaison between the patient support services Hub and HCP clinics, educating providers and institutional or clinic staff about patient support programs and BioMarin resources.
Provide live, one-on-one educational support to HCPs and office staff and address questions about coverage requirements and payer authorization processes.
Champion compliance and ethical standards and mentor junior team members on best practices in a regulated environment.
Analyze payer trends and institutional feedback to inform strategic adjustments and support escalation pathways for challenging cases.
Educate HCPs, office staff, and institutions on patient support services, payer issues, policies and guidelines, common causes of prior-authorization delays and denials, and appeals processes.
Review escalated individual patient cases to identify and address coverage barriers.
Monitor payer policies tailored to clinic needs and provide regular updates based on market dynamics.
Lead process-improvement projects and assist with training and onboarding new TAMs.
Mentor TAMs and, as appropriate, serve as a team lead for internal or external partners.
Assist with data analytics and reporting to support team initiatives.
Travel to support responsibilities and represent the team at national meetings as appropriate.