Senior Testing and Change Management Consultant

CNX•Omaha, NE

1d•$74,250 - $80,900•Onsite

About The Position

The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. The consultant partners with business stakeholders and cross-functional teams to develop test plans, prepare users for change, and help ensure releases are delivered with minimal disruption. The role is intended for a senior-level professional experienced in testing and change management in customer support or other service-oriented environments, where customer experience, operational continuity, and implementation readiness are important.

Requirements

7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
Strong experience developing and managing comprehensive test plans in complex business or technology environments.
Demonstrated ability to partner with business stakeholders to support successful solution delivery.
Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
Excellent communication, facilitation, and stakeholder management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Ability to work onsite and collaborate effectively with project teams, business users, and leadership.

Nice To Haves

Experience in customer support, customer service, contact center, or other service-oriented environments.

Responsibilities

Develop, manage, and maintain comprehensive test plans that support solution delivery and business readiness.
Partner with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
Lead and coordinate testing across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
Support change management through stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
Create and execute release and deployment plans that reduce business disruption and support adoption.
Plan and manage customer-facing cutovers, aligning operational teams, support teams, business users, and technology partners.
Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support.
Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
Communicate with stakeholders at all levels to keep teams informed, aligned, and accountable.
Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.