Senior Teller

First Northern Bank of Dixon•Roseville, CA

7h•Onsite

About The Position

The Senior Teller is responsible for delivering high quality customer service by assessing the customer needs. As a Senior Teller in our branches, you will have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence! Responsibilities Include Offer superior service to our customers through prompt, efficient, courteous, and professional interactions. Refers customers to appropriate person or department as needed. Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc. Supports branch cash responsibilities such as shipment, balancing and reconciliation. Resolves customer complaints and concerns. Properly escalates concerns to supervisor and reports complaints as needed. Process debit card requests, complete stop payments and check holds for new and existing customers. Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system. Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures. Partner with branch leadership to maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank. Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns. Be a resource to train new and existing employees as needed. May open and service Retail accounts, process debit card requests, complete stop payments and check holds for new and existing customers. Other duties as assigned.

Requirements

High School Diploma/GED
Minimum 1 year of prior experience in financial services or retail environment required
Proficient in all Microsoft Office suite of products
Eagerness to learn and a drive for continuous improvement
Excellent verbal, written and interpersonal communication skills
Ability to be professional and empathetic in all interactions
Willing and able to be flexible and adapt to changing job requirements
Technically savvy with PCs and email system

Nice To Haves

Accuracy and Thoroughness – strong attention to detail
Communication – excellent verbal, written and interpersonal communication skills
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs
Initiative – eagerness to learn and a drive for continuous improvement
Professionalism – ability to be professional and empathetic in all interactions
Teamwork – maintain a positive working relationship with your team members
Adaptability – willing and able to be flexible and adapt to changing job requirements

Responsibilities

Offer superior service to our customers through prompt, efficient, courteous, and professional interactions.
Refers customers to appropriate person or department as needed.
Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments etc.
Supports branch cash responsibilities such as shipment, balancing and reconciliation.
Resolves customer complaints and concerns.
Properly escalates concerns to supervisor and reports complaints as needed.
Process debit card requests, complete stop payments and check holds for new and existing customers.
Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures.
Partner with branch leadership to maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank.
Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns.
Be a resource to train new and existing employees as needed.
May open and service Retail accounts, process debit card requests, complete stop payments and check holds for new and existing customers.
Other duties as assigned.