Senior Teller

First Interstate • Omaha, NE

1d • Onsite

About The Position

The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. The role involves providing client account services, delivering personalized client service in person and over the phone, processing various transactions including currency transaction reports, completing special client requests, reconciling cash drawers, utilizing 360View for recording activities, processing consumer credit card applications, identifying cross-sell and referral opportunities, contributing to client service and bank success, complying with bank operations and security procedures, maintaining client confidence, enhancing job knowledge through training, adhering to Reg CC and cash-handling standards, demonstrating strong product knowledge, and completing work accurately.

Requirements

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements.
• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.
• Stays current on regulatory changes and follows all bank policies and procedures.
• Completes all required annual and job‑specific training.
• High School Diploma or General Education Degree (GED) required
• 1-3 years experience in a cash handling and customer service role required

Responsibilities

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards.
• Demonstrates strong product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Embraces First Interstate Bank’s vision, mission, and values.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED