Senior Teller - Brickell/Miami

Seacoast Bank Careers•Miami, FL

11h•Onsite

About The Position

This role is responsible for relationship building with customers, including preparing for interactions, building rapport, understanding financial goals, explaining products and services, asking for referrals, and participating in community events. The position also involves operational functions such as processing transactions, ensuring adherence to banking regulations and procedures, balancing cash drawers, and overseeing daily branch operations. The ideal candidate will have excellent communication and interpersonal skills, the ability to work independently, and PC proficiency.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing questions to understand customer needs.
Confidently and proficiently explain Seacoast Bank products and services to customers and match customer needs to these offerings.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes including account maintenance.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections, and solves problems in a timely and positive manner.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day to day operations of the branch (including vault and ATM responsibilities).
Maintain and update documents for all audit and compliance requirements.