Personal Banker - Brickell

Valley Bank•Miami, FL

13h•Onsite

About The Position

The Personal Banker is responsible for providing exceptional customer service in accordance with Valley's mission statement. This role requires the ability to engage customers with friendly and professional service, possess knowledge of all Bank products and services, and educate customers on these offerings while cross-selling various products and services. The Personal Banker must present a confident and professional demeanor to establish trust and gain knowledge from the customer, analyze needs, and recommend appropriate products and services. This position involves meeting with customers to analyze financial needs, maximize sales opportunities, offer all bank products, assist with other service needs, open new accounts (checking, savings, certificate of deposit, and IRAs), discuss/sell loan products, and promote/demonstrate online and mobile banking abilities. The Personal Banker is responsible for meeting customer expectations and achieving service quality standards, participating in the sales referral process, and assisting management in coaching and mentoring branch staff. Additionally, the role involves performing all necessary customer transactions using appropriate technology, maintaining and balancing a cash box, utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and supporting customers with Coin Machines. The Personal Banker also acts as Vault Teller, ensuring branch cash adequacy, ordering/shipping currency and coin, and controlling/distributing cash to Tellers within prescribed limits. This role also includes assisting in community events and supporting CRA initiatives. The Personal Banker must report significant matters to the Manager and maintain knowledge of compliance and regulatory requirements, as well as the Bank's Code of Conduct and all policies and procedures.

Requirements

Excellent verbal and written communication skills.
Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
Ability to make sound decisions, including on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
Deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
Detail oriented with strong organizational skills and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.
High School diploma or GED.
Minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Nice To Haves

Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred.
FIS/IBS (Integrated Banking Solutions).

Responsibilities

Providing exceptional customer service in accordance with Valley's mission statement.
Educating and demonstrating Bank products and services to customers and cross-selling various products and services.
Analyzing customer financial needs and recommending appropriate products and services.
Opening new accounts, including checking, savings, certificates of deposit, and IRAs.
Discussing and selling loan products to existing and prospective customers.
Promoting and demonstrating knowledge of on-line banking and mobile banking abilities.
Meeting customer expectations and achieving service quality standards.
Participating in the sales referral process to ensure customer financial needs are met.
Assisting management in coaching and mentoring branch staff members.
Performing all transactions required by a customer and using appropriate technology.
Maintaining and balancing a cash box.
Utilizing technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines.
Supporting customers in the use of Coin Machines.
Acting as Vault Teller, ensuring adequacy of Branch cash for daily transactions.
Assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits.
Assisting in community events (e.g., Habitat for Humanity).
Participating in and supporting CRA initiatives, activities and programs.
Reporting all significant matters, issues and unusual customer activity to the Manager.
Maintaining personal knowledge of compliance and regulatory requirements.
Maintaining knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.