Senior Technology Operations Specialist

Truist • Atlanta, GA

1d

About The Position

Supports and coordinates day-to-day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Provides administration and support for hardware, software, databases, and end-user technology, highlights issues and trends to senior teammates, and assists and trains lower-level support teammates to enable reliable service delivery and operational continuity.

The role provides operational support and monitors performance, alerts, and queues; resolves issues within defined scope and escalates more complex problems. It coordinates with technology teams and may assist with installation planning alongside internal teams and vendors. The specialist follows approved standards and procedures, participates in maintenance, upgrades, and troubleshooting, documents requests and resolutions, and contributes observations to operational improvements.

Requirements

• High school diploma.
• At least 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components, including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Nice To Haves

• 5+ years of hands-on experience as a batch analyst or mainframe console operator in large-scale enterprise environments.
• 5+ years navigating a mainframe z/OS environment, including TSO, SDFS, JES2, and initiators.
• 5+ years of experience with the ESP batch scheduler product.
• 5+ years navigating a mainframe environment, including z/OS, TSO, SDSF, ESP, and SYSLOG.
• Understanding of mainframe JCL for job execution and system initiators.
• Experience operating in ITIL-based environments and change management processes.
• Strong written and verbal English communication skills.

Responsibilities

• Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems to help maintain production stability and performance.
• Administer and support hardware, software, databases, and end-user technology in accordance with established procedures.
• Coordinate routine operational activities with other technology teams and raise questions or concerns about identified issues, risks, or dependencies.
• Monitor system performance, alerts, and queues; resolve issues within scope and escalate complex problems to appropriate teams.
• May coordinate installation planning, including schedules, readiness tasks, dependencies, planning issues, and work with internal teams and vendors on timely, compliant deployments.
• Follow and reinforce approved standards, policies, and procedures supporting compliance, security, and risk management; flag gaps or inconsistencies.
• Participate in scheduled maintenance, upgrades, and troubleshooting by executing runbooks and documented steps and validating outcomes.
• Document requests, workarounds, and resolutions accurately to support continuous improvement.
• Provide input about recurring issues and trends to help assess operational needs and plan improvements or small-scale technology initiatives.
• Provide technical assistance and training to lower-level support teammates, explain procedures and troubleshooting steps, and review work for accuracy where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED