Senior Technology Operations Specialist

Truist • Zebulon, NC

2d

About The Position

Supports and coordinates day-to-day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Provides administration and support for hardware, software, databases, and end-user technology, highlights issues and trends to senior teammates, and assists and trains lower-level support teammates to promote reliable service delivery and operational continuity.

The role delivers operational support for assigned technology platforms and systems, monitors system performance and resolves issues within its scope, and coordinates routine work with other technology teams. It follows established procedures and approved standards, participates in maintenance and troubleshooting, documents support work, and contributes observations that can inform operational improvements. The position may also assist with installation planning and deployment coordination.

Truist will not sponsor work visa status or employment authorization or provide immigration-related support for this position. English fluency is required.

Requirements

• High school diploma.
• At least 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components, including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.
• English fluency.

Nice To Haves

• Experience with common enterprise technology platforms and tools.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Exposure to IT service management frameworks such as ITIL.

Responsibilities

• Deliver day-to-day operational support for assigned technology platforms, infrastructure, and systems to help maintain production stability and performance.
• Administer and support hardware, software, databases, and end-user technology, following established procedures and adjusting work methods as needed for reliable and scalable service delivery.
• Coordinate routine operational activities with other technology teams and raise questions or concerns about identified issues, risks, or dependencies.
• Monitor system performance, alerts, and queues; resolve issues within defined scope and escalate more complex problems to appropriate teams.
• May support and coordinate installation planning by managing schedules, tracking readiness tasks and dependencies, addressing non-routine planning issues, and working with internal teams and vendors on timely, compliant deployments.
• Follow and reinforce approved standards, policies, and procedures to support compliance, security, and risk management; flag gaps or inconsistencies to senior teammates.
• Participate in scheduled maintenance, upgrades, and troubleshooting by executing runbooks and documented steps, validating outcomes, and helping minimize service disruptions.
• Document requests, workarounds, and resolutions accurately to support continuous improvement of support processes.
• Provide input on recurring issues and observed trends to help assess operational needs and plan improvements or small-scale technology initiatives.
• Provide technical assistance and training to lower-level support teammates, explain procedures and troubleshooting steps, and review their work for accuracy where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED