Senior Technology Manager

Bank of America•Chandler, AZ

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. Role is a direct report to the Credit Card Products Technology Executive. The Credit Card Products Technology organization drives the long-term technology strategy for Consumer, Business, Wealth, and Co-Brand/Affinity Credit Card and Lending Products Technology and portfolio initiatives. They deliver comprehensive solutions and testing for technology initiatives that support over 90 million credit card customers. Additionally, they lead the end-to-end relationship, integration, financial, testing, and technical strategies for Association Programs, managing critical relationships with vendors, Visa, and Mastercard.

Requirements

Vendor and project management skills
People management skills

Nice To Haves

Credit Card knowledge
Influence
Risk Management
Solution Design
Stakeholder Management
Technical Strategy Development
Analytical Thinking
Application Development
Collaboration
Result Orientation
Solution Delivery Process
Agile Practices
Architecture
Automation
Data Management
DevOps Practices

Responsibilities

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Leading Consumer platform oversight while driving a strong, collaborative partnership with the credit card processing vendor, Total Systems, to support operational effectiveness and delivery.
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.