Senior Technology Consultant - Managed IT Services

Dean Dorton • Louisville, KY

11h • Hybrid

About The Position

Dean Dorton's Infrastructure & Managed Services team provides comprehensive technology support and infrastructure management for clients across diverse industries. Acting as a true IT partner, we deliver secure, scalable, and strategic solutions that align with each client’s operational goals. From day-to-day support to long-term planning, we help businesses operate more efficiently and confidently through reliable, best-in-class technology services. The Managed IT Services Consultant supports and manages client technology environments, ensuring optimal performance and delivering exceptional IT consulting services. This role blends technical expertise with client service, requiring strong problem-solving abilities, clear communication, and a collaborative mindset. Technology Consultants play a key role in maintaining client trust by providing proactive support, resolving complex issues, and contributing to innovative, reliable solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 4+ years of experience in IT infrastructure or technical support roles.
• Proficiency with Microsoft 365 administration and Windows Server/Active Directory environments.
• Knowledge of backup, disaster recovery, and virtualization concepts (VMware or Hyper-V).
• Foundational understanding of networking, routing, and endpoint security.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities effectively in a client-facing role.
• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Windows Server and Active Directory
• Microsoft 365 administration tools
• Virtualization platforms (VMware, Hyper-V)
• Backup and disaster recovery tools
• Networking and routing systems
• Helpdesk and IT Service Management (ITSM) ticketing platforms

Responsibilities

• Support and manage client technology environments, including servers, networks, and end-user devices.
• Provide high-quality client service through responsive communication, professionalism, and proactive follow-up.
• Troubleshoot technical issues using documented procedures, knowledge bases, and support tools.
• Collaborate with specialized support teams for advanced troubleshooting and project delivery.
• Ensure compliance with established client agreements and service level expectations.
• Manage multiple client priorities while maintaining consistent service quality and client satisfaction.
• Identify and recommend process improvements or technology enhancements to strengthen client environments.
• Communicate effectively with clients and internal teams to ensure timely resolution of support requests and projects.
• Build and maintain strong client relationships through professionalism, empathy, and reliability.
• Demonstrate accountability and follow-through on assigned tasks and client commitments.
• Prioritize multiple responsibilities effectively in a dynamic, fast-paced environment.
• Exhibit adaptability and composure when addressing evolving client needs or technical challenges.
• Uphold firm values by promoting teamwork, continuous improvement, and client service excellence.
• Contribute to the growth and development of the Technology Consulting team through collaboration and innovation.
• Participate in internal initiatives, professional development, and firm-wide training programs.
• Share technical knowledge and best practices with peers to enhance team performance.
• Support recruiting, onboarding, and mentorship efforts for new team members.
• Represent Dean Dorton’s culture of integrity, excellence, and partnership in all internal and external interactions.

Benefits

• Flexible work schedules and environment
• Unlimited Paid Time Off (PTO)
• Paid family leave, medical leave, and maternity/paternity leave programs
• Retirement benefits, including a best-in-class employer match and automatic profit sharing.
• Telemedicine, mental health resources and wellness program reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior