Senior Technology Business Systems Consultant

Wells Fargo Bank•Charlotte, NC

21h•Hybrid

About The Position

Wells Fargo is seeking a Senior Technology Business Systems Consultant within the Chief Technology Office to support Technology Availability and Service Level Management policies and standards, risk, and regulatory initiatives. This role partners across technology, business, and risk teams to solve complex problems, improve operational practices, support regulatory engagements, and help mature Technology Availability and Service Level Management capabilities. In this role, you will: Partner with technology, business, and risk teams to assess and improve Technology Availability and Service Level Management and broader IT Service Management (ITSM) processes and controls. Lead walkthroughs and support regulatory examinations, audits, risk assessments, and control evaluations across the ITSM function, serving as the primary point of contact for risk and regulatory inquiries while coordinating evidence, analyzing control effectiveness, and driving remediation activities. Investigate complex operational, technology, and risk-related challenges, gathering information from multiple stakeholders and translating findings into actionable recommendations. Provide consulting and guidance to technology teams to ensure IT Service Management (ITSM) practices, processes, and controls align with enterprise standards, industry frameworks (e.g., ITIL, COBIT, FFIEC), regulatory requirements, and strategic objectives. Evaluate existing processes and design future-state solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance service delivery through automation and standardization. Analyze and document service performance, availability, and related operational data to identify trends, risks, and opportunities for process optimization and automation. Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, business systems knowledge, and an understanding of technology service management to implement scalable solutions. Build strong partnerships across technology, risk, and business organizations to influence outcomes, resolve challenges, and drive sustainable improvements.

Requirements

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience creating, maintaining, and managing reports, metrics, dashboards, and management presentations.
2+ years of experience supporting Availability Management, Service Level Management, IT Service Management, or related technology service processes.
2+ years of experience with Risk Management
1+ years of experience with ServiceNow ITSM products and related offerings.

Nice To Haves

Demonstrated ability to quickly learn complex business, technology, risk, or operational domains and apply that knowledge to solve problems, improve processes, and support business objectives
Strong written and verbal communication skills, including the ability to effectively present complex technology, operational, and risk management concepts to technical and non-technical audiences.
Strong problem-solving and analytical skills, with the ability to assess risks, identify trends, and recommend practical solutions.
Experience building relationships and influencing outcomes across technology, business, risk, and compliance organizations.
Experience with ServiceNow or similar service management, workflow, or governance platforms, and an interest in leveraging automation, AI/ML, predictive analytics, and emerging technologies to improve technology operations and service delivery.
Knowledge of industry frameworks including COBIT 2019, FFIEC, and ITIL.

Responsibilities

Partner with technology, business, and risk teams to assess and improve Technology Availability and Service Level Management and broader IT Service Management (ITSM) processes and controls.
Lead walkthroughs and support regulatory examinations, audits, risk assessments, and control evaluations across the ITSM function, serving as the primary point of contact for risk and regulatory inquiries while coordinating evidence, analyzing control effectiveness, and driving remediation activities.
Investigate complex operational, technology, and risk-related challenges, gathering information from multiple stakeholders and translating findings into actionable recommendations.
Provide consulting and guidance to technology teams to ensure IT Service Management (ITSM) practices, processes, and controls align with enterprise standards, industry frameworks (e.g., ITIL, COBIT, FFIEC), regulatory requirements, and strategic objectives.
Evaluate existing processes and design future-state solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance service delivery through automation and standardization.
Analyze and document service performance, availability, and related operational data to identify trends, risks, and opportunities for process optimization and automation.
Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, business systems knowledge, and an understanding of technology service management to implement scalable solutions.
Build strong partnerships across technology, risk, and business organizations to influence outcomes, resolve challenges, and drive sustainable improvements.