Technology Business Systems Consultant

Wells Fargo•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Technology Business Systems Consultant. In this role, you will evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements. You will review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions, and present recommendations for resolving business problems. You will exercise some independent judgment when developing project budgets, project plans, and schedules, and provide information about communication between business and technology teams. You will work with business user groups to provide training, handle questions, observe user needs, and document results. You will lead or support operational functions across multiple business groups and contribute to strategic initiatives, ensuring efficiency, quality, and cost-effective delivery of operational processes and solutions. You will analyze business, operational, and strategic needs, and provide recommendations to improve performance. You will work independently while providing leadership and support to the team, and assist in executing programs and initiatives focused on risk mitigation, efficiency, and customer experience. You will collaborate with partners to develop and implement processes, controls, and operational procedures, and manage relationships and support the execution of cross-functional programs and initiatives.

Requirements

2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Strong knowledge of wire transfer processes and payment operations
Experience supporting and troubleshooting Operations applications within a production environment
Demonstrated problem-solving and critical thinking skills
Understanding of IT processes, systems, and technologies
Advanced analytical skills with a high degree of accuracy and attention to detail
Ability to identify, assess, and mitigate operational risks within complex environments
Experience Operational and client troubleshooting during system-related issues
Proven ability to lead initiatives or projects with moderate to high complexity
Strong customer service orientation with a focus on delivering effective solutions
Demonstrated ability to actively listen translate operational needs into actionable solutions
Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Strong verbal, written, and interpersonal communication skills, with the ability to distill complex information into executive-level messaging
Experience in incident management with strong problem-solving and data analysis capabilities
Proactive mindset with the ability to monitor operations, identify gaps, and drive solution design
Experience in crisis and incident management, including development and execution of operational workarounds
Background in Operations, data analysis, continuous improvement, client experience, and risk and control frameworks

Responsibilities

Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
Present recommendations for resolving business problems
Exercise some independent judgment when developing project budgets, project plans, and schedules
Provide information about communication between business and technology teams
Work with business user groups to provide training, handle questions, observe user needs, and document result
Lead or support operational functions across multiple business groups and contribute to strategic initiatives
Ensure efficiency, quality, and cost-effective delivery of operational processes and solutions
Analyze business, operational, and strategic needs, and provide recommendations to improve performance
Work independently while providing leadership and support to the team
Assist in executing programs and initiatives focused on risk mitigation, efficiency, and customer experience
Collaborate with partners to develop and implement processes, controls, and operational procedures
Manage relationships and support the execution of cross-functional programs and initiatives