Senior Technician, Field Service
Dell Technologies•Seattle, WA
•$57,503 - $74,415•Onsite
About The Position
Customer Site Operations Support (CSOS) provides operational and project-based support for IT order fulfillment and customer site activities. This role supports end-user requests across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. The position operates in a primarily onsite environment with limited remote flexibility.
Requirements
- On-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
- Serves as company liaison with customer on administrative and technical matters.
- Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
Responsibilities
- Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
- Serves as company liaison with customer on administrative and technical matters.
- Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
