Senior Field Service Technician
About The Position
The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in Northern Kentucky/ South Western Ohio. Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.
Requirements
- Some travel required
- 20%-50% travel depending on division & location (overnight stays, away from home)
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Clean driving record
- 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience
- Water/Wastewater/Chemical handling, processing, analytical experience a plus
- Able to pass background check & pre-employment drug screen
- Electrical, mechanical, plumbing, HVAC
- Safe use of power and hand tools and test instruments
- Work without direct supervision
- Technically sound
- Experience with Microsoft Office including smart devices
- Must have customer service/field service experience
- Demonstrates critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
Nice To Haves
- May have industry specific license(s) for water or wastewater
- Trades /Training Certificates - HVAC/Plumbing/Electrical
Responsibilities
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Demonstrates high impact culture through innovation, accountability and empowerment
- Must be able to function in a team environment
- Usually works with minimal supervision
- Works independently
- Initiating and executing field service activities at customer sites in a safe and efficient manner
- Proactive system troubleshooting
- Works with mechanical, electrical, chemical feed and storage equipment
- Conducts routine contractual sampling and survey work
- Preventative/breakdown maintenance
- Maintains parts inventory
- Completes cost accounting time entry and field data entry
- Anticipates and corrects safety issues (both Company and Customer owned equipment)
- Direct interfacing with customer
- May be responsible for work in multiple systems/locations/customers within a primary service area and regional territory
Benefits
- Health, Dental and Vision insurance available on your 1st day of employment
- Generous retirement savings plan
- Generous PTO package and paid holidays
- Career progression and development plans
- Company wellness, rewards and recognition, and employee discount programs
- Medical, Dental, Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Paid Volunteer Program, Xylem Watermark
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
