Senior Technical Writer

Kong•Albany, NY

7d•$130,000 - $148,000

About The Position

The Senior Technical Writer owns documentation for at least one product area, setting its documentation strategy and planning work based on upcoming releases, user behavior, field-team feedback, and product adoption. The role works closely with other documentation writers, product managers, engineers, and field teams, contributing to product discussions early and keeping documentation aligned with product strategy. The writer creates and edits how-to guides, reference documentation, landing pages, and overviews; tests features and documentation steps using the software, command-line tools, and API testing tools; and reviews documentation for technical accuracy and adherence to guidelines. The role also maintains published content, updates or deprecates outdated material, and improves documentation workflows, document management, version control, and the docs platform. This may include adding Vale rules, upgrading the platform, and enabling auto-generated documentation, with support from a docs engineer.

Requirements

Experience working alongside other technical writers on a documentation team and comfort giving and receiving reviews.
Experience as a technical writer at a software company or startup.
Experience working with AI and AI-native workflows, including building skills using MCP servers.
Understanding of software testing, including APIs and command-line tools, and hands-on experience testing software.
Comfort using the command line and solid Git experience.
Experience maintaining, managing, and reviewing documentation in a docs-as-code environment.

Responsibilities

Own the documentation strategy and planning for at least one product area.
Identify documentation needs based on upcoming product releases, user behavior, field feedback, and adoption data.
Share documentation plans with the docs team and collaborate with other writers through reviews and problem-solving.
Work with product and field teams to identify documentation gaps that are blocking users.
Participate in product management discussions and communicate documentation insights.
Write and edit how-to guides, reference documentation, landing pages, and overviews.
Test new features and documentation steps using the software, command-line tools, and API testing tools.
Review documentation for technical accuracy and compliance with guidelines.
Maintain, update, revise, and deprecate published documentation.
Improve documentation processes, including document management and Git-based version control, and help plan work so it ships on schedule.
Improve the docs platform and workflows, including adding Vale rules, upgrading the platform, and setting up auto-generated documentation.