Senior Technical Writer

APEX Fintech Services•Austin, TX

4d•Hybrid

About The Position

Apex Fintech Solutions is seeking a Senior Technical Writer to join their innovative team. This role is responsible for communicating the scope and impact of Apex's financial infrastructure products and software solutions to technical and financial client personas. The ideal candidate thrives in an energetic, collaborative environment, enjoys learning, and excels at problem-solving. As a Senior Technical Writer, you will develop technical documentation for Apex's platform, including APIs and client integrations. This role requires agility to support rapid software development cycles, ingenuity, and resourcefulness to adapt to changing circumstances and timelines. You will collaborate across multiple teams, understand your audience's perspective, ensure clarity and depth in communications, and possess a keen curiosity to learn about the products you document. You will lead the creation and evolution of technical documentation for technology products, APIs, platforms, and client experiences, partnering with engineers, product managers, architects, and business stakeholders to translate technical concepts into clear, accurate, user-focused content. As a senior member, you will lead by example, deliver high-standard content, adhere to writing guidelines, and mentor less experienced team members. You will also leverage artificial intelligence to improve documentation quality, accelerate content development, streamline workflows, and enhance the overall experience.

Requirements

Bachelor's degree or higher (in English, technical communications, computer science, or a similar field)
7+ years of experience as a technical writer for a developer audience at a fast-paced software company
Proven experience writing detailed, user-centered API and programming documentation in a fast-paced software environment
Outstanding ability to grasp and communicate interrelationships between topics clearly and meaningfully, and to present information in a logical hierarchy and consistent manner
Experience using generative AI tools as part of a professional workflow, with the ability to critically evaluate AI-generated content rather than relying on it without validation
Confidence to advocate for yourself and for our users' needs, backing your opinions with experience and facts
Current knowledge of the evolving style of technical documentation and enablement resources for developer audiences
Ability to work in US time zones (ideally Central Standard Time)
Experience with Markdown or another markup language, GitHub, Jira, and Swagger
Familiar with one or more programming languages (Java, Go, Python, TypeScript)

Nice To Haves

An advanced degree in a related discipline
Programming experience beyond the baseline requirement
Experience with additional tools such as Postman, Confluence, or similar technologies
Experience developing documentation for both technical and non-technical audiences
Experience building AI prompt libraries or documentation-specific AI workflows that go beyond day-to-day use
Experience designing or documenting an enterprise API solution
Experience with a documentation portal and/or ticketing environment such as ReadMe or Zendesk

Responsibilities

Create and maintain high-quality, client-facing API and knowledge base content that meets industry standards, keeping pace with product development teams and adhering to style guidelines.
Collaborate closely with engineering, product management, architecture, and client-facing teams to write API documentation and programming guides.
Lead documentation initiatives, make informed decisions, and drive projects to completion with minimal oversight.
Develop API reference documentation, integration guides, tutorials, quick starts, how-to guides, conceptual content, release documentation, and developer resources.
Use generative AI tools as part of the daily technical writing workflow to research, draft, restructure, analyze, summarize, and improve technical content.
Apply human expertise and editorial judgment to AI-generated content, ensuring accuracy, consistency, technical validity, security, and appropriate tone.
Identify opportunities to use AI and automation to reduce repetitive documentation tasks and improve content production efficiency.
Develop effective AI prompts and repeatable workflows for documentation creation, content analysis, and knowledge management.
Explore approaches such as structured content, metadata, reusable content components, and knowledge bases that improve content accessibility for both humans and AI systems.