Senior Technical Writer, Data Centers

JLL • Dallas, TX

5d • Remote

About The Position

JLL is seeking a skilled and experienced Data Center Technical Writer to create, update, and maintain high-quality technical documentation for data center operations, critical infrastructure, and processes. The role works closely with engineers, operations personnel, and other stakeholders to produce accurate, comprehensive documentation that supports operations and compliance requirements. The position is remote in Texas.

Requirements

• Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field; alternatively, 4 years of technical experience or experience in a technical military occupational specialty, such as the Navy’s nuclear program.
• 6–8 years of experience in critical-environment operations, preferably in enterprise, colocation, or hyperscale data centers, or in technical writing in IT or data center environments; operational experience is preferred.
• Strong understanding of data center operations, infrastructure, and technologies.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in technical writing tools and software.
• Ability to understand and communicate complex technical concepts to varied audiences.
• Strong interpersonal and communication skills for effective collaboration with technical teams.
• Familiarity with industry standards and best practices, such as ITIL, ISO 27001, and DCIM.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Technical certifications related to IT, data centers, or maintenance management.

Responsibilities

• Create and maintain technical documentation for data center operations, including standard operating procedures (SOPs), method of procedures (MOPs), emergency operating procedures (EOPs), sequence of operations (SOOs), user manuals, and troubleshooting guides.
• Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, user-friendly documentation.
• Develop and update diagrams, process flows, and other visual aids as needed.
• Ensure documentation adheres to company standards, industry best practices, and regulatory requirements.
• Review and edit existing documentation for accuracy, clarity, and consistency.
• Manage documentation version control and maintain a centralized repository for technical documents.
• Participate in data center projects to document new installations, upgrades, and process improvements.
• Help create training materials for data center staff and end-users.
• Stay current with industry trends and emerging technologies in data center operations.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• A supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior