Senior Technical Training Specialist

Zscaler•San Jose, CA

6h•$105,000 - $150,000•Hybrid

About The Position

We are looking for a Senior Technical Trainer to join our Zscaler Cyber Academy.This is a hybrid role based in San Jose, CA, reporting to the AMS Delivery Leader in the Zscaler Cyber Academy (Product) department. A Senior Technical Trainer is responsible for designing, developing, and delivering advanced educational programs that empower customers, partners, and internal teams to master complex technologies. By bridging critical knowledge gaps and elevating overall technical proficiency, this role directly drives product adoption, enhances user success, and accelerates organizational growth.

Requirements

5+ years of experience in technical training, technical enablement, sales engineering, technical support, or a closely related customer-facing technical role within SaaS, cloud computing, networking, or cybersecurity
Demonstrated track record of independently delivering highly technical instructor-led training (ILT) and virtual instructor-led training (VILT) to diverse external and internal audiences
Hands-on experience designing, building, and maintaining technical courseware, including presentation decks, student guides, and interactive, hands-on lab environments
Strong foundational knowledge of enterprise technologies, including networking protocols, cloud architectures, or security frameworks, with the ability to rapidly master new software products
Exceptional verbal and written communication skills with the ability to command a room and confidently translate dense engineering concepts to both technical and non-technical stakeholders

Nice To Haves

Established credibility and deep domain expertise in the Cloud Computing, Cybersecurity, Networking, or SaaS industries
Technical proficiency in writing scripts to automate the spin-up and spin-down of virtual student lab environments
Experience building high-end asynchronous learning content, including video production and gamification elements

Responsibilities

Conduct engaging, high-level technical training sessions for customers, partners, and internal employees across various formats, including instructor-led (ILT), virtual (VILT), and hands-on workshops
Design, develop, and continuously update comprehensive training materials, lab exercises, and certification exams to ensure they reflect the latest product features and industry best practices
Serve as a Subject Matter Expert (SME) to mentor and onboard junior trainers, while also evaluating peer performance to maintain high instructional standards across the team
Partner closely with Product Management, Engineering, and Support teams to translate complex technical specifications into easily digestible learning content and stay ahead of upcoming product releases
Measure and analyze training effectiveness through student feedback, assessments, and key performance metrics to identify knowledge gaps and continuously improve the curriculum