Senior Technical Training Engineer

Zscaler•San Jose, CA

2d•Hybrid

About The Position

We are looking for an AI-Forward Senior Technical Trainer to join our Zscaler Cyber Academy. This is a hybrid role based in San Jose, CA, reporting to the AMS Delivery Leader in the Zscaler Cyber Academy (Product) department. A Senior Technical Trainer is responsible for designing, developing, and delivering advanced educational programs that empower customers, partners, and internal teams to master complex technologies. In this role, you will not only teach cutting-edge cloud security concepts but also pioneer the use of Artificial Intelligence to scale our learning initiatives. By combining a deep technical understanding of AI integrations within our products with the application of AI tools in curriculum development, this role directly drives product adoption, enhances user success, and accelerates organizational growth.

Requirements

5+ years of experience in technical training, enablement, sales engineering, or technical support, with a strong background in AI/ML applications, SaaS, cloud computing, or cybersecurity
Demonstrated track record of independently delivering highly technical instructor-led training to diverse audiences, particularly involving AI-driven products or automated security solutions
Hands-on experience designing and building technical courseware, utilizing AI tooling to scale presentation decks, student guides, and interactive, hands-on lab environments
Strong foundational knowledge of enterprise technologies, including Artificial Intelligence frameworks, machine learning lifecycles, cloud architectures, and networking protocols, with the ability to rapidly master new software
Exceptional verbal and written communication skills with the ability to command a room and confidently translate dense engineering concepts (including AI capabilities) to both technical and non-technical stakeholders

Nice To Haves

Established credibility and deep domain expertise at the intersection of Artificial Intelligence, Cybersecurity, and Cloud Computing
Advanced technical proficiency in writing scripts and utilizing AI coding assistants (like Copilot or ChatGPT) to automate the dynamic spin-up and spin-down of virtual student lab environments
Experience building high-end asynchronous learning content natively with AI-generation tools, including synthetic voice/video production, automated grading, and adaptive gamification elements

Responsibilities

Conduct engaging, high-level technical training sessions (ILT, VILT, and hands-on workshops) that integrate AI-driven use cases, helping learners understand how machine learning and automation fit into modern security architectures.
Leverage Generative AI (GenAI) and advanced prompting frameworks to design, develop, and continuously update comprehensive training materials, lab exercises, and certification exams at unprecedented speeds, ensuring they reflect the latest product features.
Serve as a Subject Matter Expert (SME) to mentor and onboard junior trainers, specifically upskilling the team on AI-assisted instructional design, content generation, and modern delivery standards.
Partner closely with Product Management, Engineering, Data Science, and Support teams to translate complex technical specifications—including neural networks, AI engines, and machine learning models—into easily digestible learning content.
Measure and analyze training effectiveness by utilizing AI-powered analytics and predictive learning models to evaluate student feedback, identify knowledge gaps, and dynamically optimize the curriculum.