Technical Writer, Training

Little Caesars • Detroit, MI

2d • Onsite

About The Position

We are seeking an experienced Technical Writer to support the development of training documentation for restaurant operations, new products, and equipment used across a global QSR environment. This role requires a strong writing and editing background, sound judgment, and the ability to work with incomplete inputs. The Technical Writer partners closely with R&D, operations, and cross-functional teams to translate complex procedures into clear, accurate, and usable documentation for different audiences. AI-assisted tools may be used to support drafting and revision, with full responsibility for content accuracy and quality remaining with the writer.

Requirements

• Bachelor’s degree in a technical discipline, technical communication, or related field; equivalent experience may be considered.
• Minimum of five (5) years of experience in a technical writing role, with demonstrated ability to produce end-user-friendly process documentation.
• Strong writing, editing, and comprehension skills, with the ability to translate complex or incomplete information into clear, usable documentation.
• Proven ability to work independently, apply judgment, and proactively resolve ambiguity.
• Experience evaluating and validating content for accuracy, including AI-assisted outputs.
• Proficiency with Microsoft applications and web-based platforms.
• Strong organizational, research, and project-management skills.
• Ability to collaborate effectively with cross-functional partners.
• Ability to travel as required and adhere to corporate travel policies.

Nice To Haves

• Experience in a QSR, food service, operations, or equipment-driven environment.
• Familiarity with process documentation, SOP development, or training enablement.

Responsibilities

• Create clear, accurate, and user-focused documentation for restaurant operations, new products, new procedures, and equipment launches.
• Develop documentation across multiple formats, including job helpers, guides, manuals, video scripts, and online resources.
• Partner with subject matter experts, R&D, and operations teams to understand process intent, equipment functionality, and operational constraints.
• Analyze procedures received from subject matter experts, identify missing or unclear information, and proactively apply institutional knowledge and direct author collaboration to resolve gaps and produce complete, accurate documentation.
• Review workflows, systems, and operational materials to ensure documentation reflects real-world execution.
• Attend and actively participate in on-site photo and video shoots to observe procedures as performed and validate accuracy of sequencing, details, and execution.
• Apply documentation standards, terminology guidelines, and formatting conventions consistently across all materials.
• Use AI-assisted tools when appropriate to support drafting and refinement, while independently validating all content.
• Maintain organized, version-controlled documentation within established repositories.
• Collaborate cross-functionally to support new initiatives, updates, and continuous improvement efforts.
• Manage multiple projects simultaneously while meeting established timelines.
• Perform other related duties as assigned.

Benefits

• Little Caesars is a company where our colleagues make an impact.
• Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level