Senior Technical Support (Information Systems Analyst II, Option A)

State of Illinois•Springfield, IL

3d•Hybrid

About The Position

This position serves as a Senior Application Support providing support to the Office of the Illinois State Fire Marshal (OSFM). In this role you will provide a full range of complex professional and advisory functions in IT applications services and coordinate and/or conduct complex application development on-site and at user provided facilities using designated software/programming language for database design, program design, and the supplied support tools for testing the new processes while implementing System Development Life Cycle (SDLC) processes. In addition, you will serve as a project lead on complex projects determining and coordinating project components such as project scheduling and assignments.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
Requires three (3) years of professional experience in Application Services or a related Information Technology field.
Requires three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives.
Requires three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems.
Requires three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices.
Requires three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with State of Illinois.
Requires the ability to pass a position specific, agency required background check and self-disclosure of criminal history.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
Requires the ability to lift and carry objects or equipment weighing up to 25 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds.
Requires the ability to travel in performance of duties.
Requires the ability to work outside of normal hours to meet deadlines.
Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45.
Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest.

Nice To Haves

Three (3) years of professional experience leading complex application development initiatives, providing technical direction, and mentoring junior staff to support project delivery and organizational objectives.
Three (3) years of professional experience conducting business and systems analysis, performing feasibility studies, and applying SDLC methodologies to design, enhance, and convert major application systems.
Three (3) years professional experience leveraging Azure DevOps, CI/CD pipelines, and Microsoft Power Platform, with working knowledge of Salesforce development environments and system integration practices.
Three (3) years professional experience in vendor management processes, including vendor selection, RFP development, technical proposal evaluation, contract negotiation support, and serving as a primary liaison for vendor troubleshooting, escalations, and service coordination.
Three years of professional experience utilizing enterprise productivity and compliance tools, including SharePoint, MS Project, MS Visio, Adobe Acrobat/Designer, DocuWare Management Software, and Digital Signature Technologies; with working familiarity with accessibility tools (e.g., JAWS) and compliance standards.
Three (3) years professional experience applying advanced proficiency in application development and system integrating using ASP.NET, C#, JavaScript, VB.NET, Visual Basic, HTML, CSS, XML, SQL Server, SQL Reporting Services, and Visual Studio with demonstrated experience building and supporting database-driven applications.
Ability to develop and execute testing plans, scripts, and data validation procedures while ensuring adherence to security standards and maintaining overall system integrity.
Ability to apply excellent analytical and problem solving skills, and to communicate complex technical information clearly through strong verbal and written communication, including preparing user guides, operational manuals, and system documentation.
Ability to prepare and deliver effective presentations to diverse audiences, including technical and nontechnical stakeholders and skill in leading workshops, knowledge-transfer sessions, and training activities.
Microsoft Certified (Azure Developer Associate or Power Platform Developer), Salesforce Platform Developer I/II, PMP or Agile/Scrum, and ITIL Foundation.

Responsibilities

Serves as a Senior Technical Support for the Department of Innovation & Technology (DoIT), supporting the Office of the Illinois State Fire Marshal (OSFM), providing a full range of complex, professional, and advisory functions in IT application services.
Serves as a technical liaison with vendors, coordinating complex support activities and issue escalations to align solutions with agency objectives.
Analyzes system issues and recommends improved procedures and techniques to enhance supported application systems.
Serves as a primary support resource for both scheduled and remedial maintenance of assigned applications.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Attends demonstrations and exhibitions related to assigned operations.
Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carryover year to year
3 paid personal business days per year
13-14 paid holidays per year dependent on election years
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility