Salesforce Developer (Information Systems Analyst II, Option A)

State of Illinois•Springfield, IL

2d•Onsite

About The Position

This position serves as the Salesforce Developer supporting the Illinois Liquor Control Commission (ILCC) performing complex application design, configuration, testing and deployment functions. In this role you will test software development efforts, including coding, configuration, maintenance, installation, testing, and debugging, as well as managing timelines and producing technical documentation. In addition, you will design, develop and maintain the complex workflow rules, validation rules and custom workflows.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
Requires three (3) years of professional experience in Application Services or a related Information Technology field.
Requires three (3) years of professional experience developing, supporting, and maintaining the Salesforce or comparable CRM platforms, including performing complex application design, configuration, testing, deployment, and troubleshooting.
Requires three (3) years of professional software development experience, including coding, configuration, maintenance, installation, testing, and debugging.
Requires three (3) years of professional experience using software development best practices—including Agile methods, version control, structured testing, and quality assurance—to support ongoing operations, system enhancements, and bug fixes.
Requires three (3) years of professional experience maintaining, updating, and optimizing database systems, with a strong focus on ensuring data integrity, accuracy, and reliability across interconnected systems.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois.
Requires the ability to pass a position specific, agency required background check.
Requires self-disclosure of criminal history.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
Requires the ability to travel in performance of duties.
Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends and holidays.

Nice To Haves

Three (3) years of professional experience developing, supporting, and maintaining the Salesforce or comparable CRM platforms, including performing complex application design, configuration, testing, deployment, and troubleshooting.
Three (3) years of professional software development experience, including coding, configuration, maintenance, installation, testing, and debugging.
Three (3) years of professional experience using software development best practices—including Agile methods, version control, structured testing, and quality assurance—to support ongoing operations, system enhancements, and bug fixes.
Three (3) years of professional experience maintaining, updating, and optimizing database systems, with a strong focus on ensuring data integrity, accuracy, and reliability across interconnected systems.
Ability to design, document, and implement new or improved business processes, including leading user adoption efforts, delivering training or guidance, and supporting organizational change initiatives.
Ability to manage and execute complex project assignments within set time frames, including identifying risks, constraints, and mitigation strategies, and collaborating on project scheduling and deliverables.
Ability to establish, maintain, and strengthen customer and stakeholder relationships, including experience analyzing business needs, providing technical guidance, and resolving complex customer issues and inquiries.
Extensive knowledge and practical application of modern software engineering tools and technologies, including Azure DevOps, HTML5, XML, CSS, JavaScript, jQuery, Apex, Eclipse, SOQL, Lightning components, OmniStudio (OmniScripts, FlexCards, Data Mappers), and integration technologies (SOAP/REST APIs and Apex Web Services).
Extensive knowledge of Agile Software Development Life Cycle (SDLC) methodologies, including sprint planning, backlog grooming, testing cycles, documentation, and continuous improvement practices.
Certification in Sales Cloud, Service Cloud, Salesforce.com Admin (ADM201 and ADM211) or Developer.

Responsibilities

Serves as a Salesforce Developer for the Department of Innovation & Technology (DoIT) supporting the Illinois Liquor Control Commission, performing complex professional and advisory software application development functions.
Serves as a project team member.
Keeps abreast of new developments in the Information Technology field by continuing education through online, training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carryover year to year
3 paid personal business days per year
13-14 paid holidays per year dependent on election years
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility