Technical Support Analyst II

Puyallup Tribal Health Authority • Tacoma, WA

4d • Onsite

About The Position

Keep Systems Running. Keep People Supported. Make an Impact. The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst II who brings both technical expertise and a customer-first mindset to support our healthcare environment. In this role, you’ll be more than just IT support — you’ll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.

Requirements

• Bachelor’s degree in an IT-related field -OR- six (6) years of progressively responsible IT experience
• Minimum two (2) years of PC troubleshooting experience
• Minimum two (2) years of end-user support experience
• Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

Responsibilities

• Serve as the first point of contact for IT support by responding to Help Desk requests, documenting and routing tickets, and ensuring timely resolution or escalation
• Troubleshoot and resolve hardware, software, network, and medical device issues by identifying root causes and implementing effective solutions
• Install, configure, maintain, and deploy PCs, printers, applications, and other technology in a healthcare environment
• Monitor system performance, reliability, and security; assist with system maintenance, patching, imaging, and automation deployments
• Support user account management across multiple systems, including Active Directory and other applications
• Communicate clearly with end users, provide training, and keep stakeholders informed throughout the support process
• Maintain accurate documentation, inventory, and reporting related to systems, assets, and support activities
• Coordinate with vendors and escalate complex or urgent issues as needed
• Research and recommend improvements to technology, systems, and processes to enhance overall performance and user experience

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• PTHA is an approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level