Senior Technical Support Specialist | Plan Document Specialist

CBIZ • North Canton, OH

2d • Hybrid

About The Position

This role provides technical support for plan document-related questions and issues. It involves assisting with the design and modification of plan documents, offering compliance expertise throughout a plan's lifetime (including IRS submissions, amendments, restatements, and terminations), and addressing technical questions related to ERISA. Additional responsibilities may be assigned.

Requirements

• High School Diploma or GED
• At least five years of professional, retirement plan technical, and compliance experience
• Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
• Possesses expert knowledge of pertinent laws, regulations, and professional standards
• Expert use of applicable technology
• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
• Experience performing work that requires initiative and leadership skills
• Experience in coaching and teaching others
• Enrolled Retirement Plan Agent (ERPA) designation
• Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
• Ability to anticipate and elicit customer needs
• Ability to self-learn and develop business and technical knowledge quickly
• Motivated team player with demonstrated interpersonal skills
• Comfortable working with quick turnaround times and deadlines
• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization

Nice To Haves

• Bachelor's degree

Responsibilities

• Provide technical support answering plan document related questions and issues
• Assist with the design and modifications of plan documents
• Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
• Assist with answering technical questions and issues related to ERISA
• Additional responsibilities as assigned

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED