Senior Technical Support Lead - Ethernet and AI Infrastructure

NVIDIA•Seattle, CA

About The Position

NVIDIA is seeking a highly motivated Senior HPC Support Engineer focused on InfiniBand and NVLink technology. This role involves providing comprehensive solutions for sophisticated installations, maintenance, and operations for groundbreaking networking products. As a primary point of contact for customers, you will assist with technical questions, debugging, and issue resolution. As a member of the NVIDIA Experience (NVEX) Global Technical Support team, you will be a conscientious, proficient communicator, taking ownership in resolving issues while ensuring high customer satisfaction. A significant part of the role involves collaborating regularly with Engineering, Marketing, and Support teams on technical issues.

Requirements

8+ years in providing in-depth Customer Support and debugging experience focused on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet, and GPU including infrastructure performance.
Strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
Excellent verbal and written English skills.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
Profound knowledge and experience (solving) in Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
Configuration and operational expertise with traditional network switch/router and Open platforms.
Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level.
Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies.

Nice To Haves

Knowledge and working experience with InfiniBand, RDMA/RoCEv2 and GPU Technology.
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
Shell scripting (Bash/Python).
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN.

Responsibilities

Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing products and supporting systems using Linux Operating Systems (Multi-distro), with a focus on NVIDIA InfiniBand, NVLink, GPU Technology, and End-to-End Solutions.
Respond to customer product support inquiries via telephone, email, or conference calls.
Resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
Develop, redefine, and document standard methodologies for internal teams (Support/R&D) for support processes and improvements.