Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA•Durham, NC

2d•$108,000 - $207,000•Onsite

About The Position

NVIDIA is seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with prestige customers, focusing on data center and networking technologies. The role involves providing comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a member of the NVEX Global Technical Support team, the engineer will be a conscientious, proficient communicator, taking ownership in resolving issues and ensuring high customer satisfaction. A significant part of the role includes regular collaboration with Engineering, Marketing, and Support teams on technical issues.

Requirements

5+ years in providing in-depth Customer Support and debugging for hardware and software products.
Demonstrated use of established Agentic AI technologies (Claude, Codex, Cursor) in day-to-day job responsibilities.
Established knowledge of Enterprise platform and systems engineering, understanding Linux triage, servers, and ability to resolve hardware and/or OS internal issues.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented.
Professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by customers, under all circumstances.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Excellent communication, presentation/oral/verbal and written English skills.
Profound knowledge and experience (solving) in Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
Proficient in Linux OS including System Administration and Networking (LFCS / RHCSA).
Ability to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes).
Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.

Nice To Haves

Knowledge and working experience with large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts.
Experience with Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN.
Shell Scripting (Python, bash, Ansible, yaml, etc…)
Effective and comprehensive fixing / debugging methodology.

Responsibilities

Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and problem-solving for customers installing NVIDIA products and supporting systems using Linux Operating Systems (multi-distro), with a focus on NVIDIA Ethernet Switching technologies and End-to-End Solutions such as NVIDIA Spectrum-X.
Respond to customer product support inquiries via telephone, email, or conference calls.
Resolve customer issues during installation, operation, maintenance, product application, or interoperability with other vendors.
Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.
As a technical resource, develop, redefine, and document standard methodologies for internal teams (Support/R&D) for support process and improvements.