Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA•Redmond, WA

13h

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to be engaging with our prestige customers, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.

Requirements

5+ years in providing in-depth Customer Support and debugging for hardware and software products.
Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Excellent communication, presentation/oral/verbal and written English skills
Profound knowledge and experience (solving) in the following skills: Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
Linux OS including System Administration and Networking (LFCS / RHCSA)
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes)
Strong organizational skills and able to prioritize/ multi-task easily with limited supervision.

Nice To Haves

Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
Shell Scripting (Python, bash, Ansible, yaml, etc…)
Effective and comprehensive fixing / debugging methodology

Responsibilities

Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.
Responding to customer product support inquiries via telephone, email or conference calls
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements