Senior Technical Support Engineer
About The Position
Bentley Systems is seeking a Senior Technical Support Engineer to solve complex technical challenges and serve as a technical expert. The role combines deep technical expertise, creativity, and leadership to resolve difficult problems, drive innovation, and influence solutions. The engineer collaborates with global engineering, product, and support teams, shares knowledge, mentors colleagues, and helps deliver exceptional customer experiences. The position is home-based and may be remote or hybrid from Exton, PA, or Philadelphia; colleagues near an office are expected to work in-office three days per week. Travel is not required.
Requirements
- At least 7 years of experience supporting enterprise software in SaaS, cloud, or hybrid environments.
- Proven ability to lead complex technical issues to resolution in partnership with Engineering and Operations teams.
- Strong hands-on experience with Microsoft Azure.
- Strong hands-on experience with Windows Server and desktop environments.
- Strong hands-on experience troubleshooting networking and connectivity.
- Strong hands-on experience with APIs, integrations, SSO, and OAuth.
- Ability to analyze logs, packet captures, HAR files, and other diagnostic data to identify root causes.
- Excellent communication skills, including the ability to explain technical issues clearly to engineers and customers.
- Ability to remain calm, customer-focused, and effective while managing critical or high-impact incidents.
- At least one current, role-relevant cloud certification, or evidence of ability to achieve one within 90 days.
Nice To Haves
- Microsoft Certified: Azure Fundamentals (AZ-900).
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- Networking certification such as CCNA or CCNP, or equivalent demonstrable networking depth.
- Security fundamentals certification such as SC-900 or equivalent.
Responsibilities
- Solve complex technical issues, identify root causes, and deliver effective customer solutions.
- Support Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
- Collaborate with global engineering, product, and support teams to improve products and customer experiences.
- Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
- Act as a technical leader and trusted expert within an area of specialization.
- Contribute ideas and feedback to influence product improvements and future capabilities.
- Stay current with emerging technologies, industry trends, and best practices.
- Meet service commitments and maintain strong customer satisfaction.
- Proactively identify risks, recurring issues, and opportunities for improvement.
- Help define and improve troubleshooting, testing, and support processes that scale across the organization.
- Communicate technical decisions, challenges, and recommendations clearly to technical and non-technical audiences.
- Continuously develop technical expertise, leadership skills, and professional capabilities.
Benefits
- Attractive salary and benefits package.
- Bentley Impact Day: a day off work to volunteer with an organization of your choice.
- Colleague recognition award programs and the Bentley Achievers platform.
- Global initiatives and resource groups supporting inclusion, belonging, and colleague wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
