Senior Technical Support Analyst II, Global Transaction Banking - Scarborough

Scotiabank•Toronto, ON

15d•Onsite

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Business Banking, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. The purpose of this role is to contribute to the overall success of Global Transaction Banking Operations (GTBO) by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliant with governing regulations, internal policies and procedures. As Senior Business Analyst Client Servicing, you will be responsible for identifying the areas of improvement in our current operational processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field.
3-5 years of business process optimization experience with significant exposure in reviewing processes to identify redundancies or inefficiencies. Proven success in redefining processes to achieve productivity gains is required.
Demonstrated ability to identify opportunities for process improvements in existing designs or by using new approaches which can then be used to inspire change within an organization.
Proven track record of effective analytical and problem solving within a team is required.
Experience in requirements elicitation, preparation of functional design and configuration documents and training and user guides.
A continuous improvement mindset and an exceptional focus on serving clients and co-workers are critical for success along with exceptionally strong detail and problem-solving skills.
Proven ability to engage and influence a diverse group of stakeholders at a variety of levels within an organization is necessary.
Familiarity with project management principles and practices.
Ability to work independently and manage multiple priorities in a dynamic environment.
Advanced Excel and SQL

Nice To Haves

Call centre experience is an asset.

Responsibilities

Analyze “As-Is” processes and design “To-BE” target operating models (TOM)
Conduct thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement for our client servicing teams.
Lead elicitation sessions with stakeholders to define high-level business requirements and functional specifications
Develop and implement relevant processes and technologies to optimise the organization’s internal operations.
Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
Provide training and support to team members on new processes and best practices.