Technical Analyst, Concierge Support, Global Transaction Banking - Toronto

Scotiabank • Toronto, ON

7d • Hybrid

About The Position

The Technical Analyst supports the success of Global Transaction Banking (GTB) in Canada by executing goals and initiatives aligned with business strategies while ensuring compliance with regulations and internal policies. You will be part of a team of analysts providing technical support for corporate and international clients across all cash management products, resolving inquiries via phone and email with timely, accurate solutions to maintain client confidence. Responsibilities include managing escalations, and ensuring service standards, including coverage during select holidays for international clients. This role also involves onboarding and supporting electronic cash management services for Scotiabank’s top-tier commercial and corporate clients, while driving process improvements to optimize service delivery.

Requirements

• Strong knowledge in electronic cash management, especially in payments and reporting
• Excellent communication and collaboration skills across departments and with clients
• Experience managing client relationships in a financial services or banking environment
• Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks
• A commitment to fostering an inclusive and supportive team culture
• Expert understanding of GTB products offerings and services

Responsibilities

• Provide timely and accurate technical support to corporate and international clients across all GTB cash management products via phone and email
• Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence
• Assist with onboarding and implementation of electronic cash management services for top-tier commercial and corporate clients
• Identify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery
• Ensure compliance with governing regulations, internal policies, and procedures in all client interactions and operational activities
• Collaborate with internal teams on projects and contribute to quality management initiatives

Benefits

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• A competitive compensation and benefits package
• An organization committed to making a difference in our communities – for you and our customers
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies
• Hybrid working environment allowing for work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed