Senior Technical Analyst (Bilingual), Global Transaction Banking - Toronto

Scotiabank•Toronto, ON

13d•Hybrid

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank, supporting Corporate, Commercial, and Small Business clients with treasury management solutions and a best-in-class service model. As clients transform their operating models and expand globally, their cash management needs evolve. GTB offers a comprehensive suite of innovative banking solutions to help business clients achieve operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., and Mexico, seeking top-tier talent. The Senior Technical Analyst supports the success of Global Transaction Banking (GTB) in Canada by executing goals and initiatives aligned with business strategies while ensuring compliance with regulations and internal policies. This role involves providing technical support for corporate and international clients across all cash management products, resolving inquiries via phone and email with timely, accurate solutions to maintain client confidence. Responsibilities include managing escalations, ensuring service standards, and providing coverage during select holidays for international clients. The role also involves onboarding and supporting electronic cash management services for Scotiabank’s top-tier commercial and corporate clients, while driving process improvements to optimize service delivery.

Requirements

Strong knowledge in electronic cash management, especially in payments and reporting.
Excellent communication and collaboration skills across departments and with clients.
Fluency in English and either Spanish and/or French
Experience managing client relationships in a financial services or banking environment.
Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
A commitment to fostering an inclusive and supportive team culture.
Expert understanding of GTB products offerings and services

Responsibilities

Provide timely and accurate technical support to corporate and international clients across all GTB cash management products via phone and email.
Manage and resolve client escalations, ensuring adherence to service standards and maintaining client confidence.
Assist with onboarding and implementation of electronic cash management services for top-tier commercial and corporate clients.
Identify, recommend, and implement process improvements to optimize call handling, fulfillment, and overall service delivery.
Ensure compliance with governing regulations, internal policies, and procedures in all client interactions and operational activities.
Collaborate with internal teams on projects and contribute to quality management initiatives.