Senior Technical Success Manager

New Relic•Chicago, GA

About The Position

New Relic is seeking a Senior Technical Success Manager (TSM) to own technical success and post-sales relationships for a customer portfolio. The role combines technical expertise, problem solving, business acumen, and teamwork to help customers succeed and grow their investment in New Relic. The TSM works closely with account teams while serving as a technical partner to customers, supporting New Relic’s strategic direction and representing customer needs to product and engineering teams. This field-based position involves travel, with additional travel opportunities for those interested. New Relic supports a flexible workforce model that may include fully office-based, fully remote, or hybrid workplaces. Visa sponsorship is not available. The position is eligible for a commission plan, with estimated on-target earnings of $203,000–$254,000 USD; compensation varies by work location and job-related factors.

Requirements

At least 5 years of pre-sales or post-sales experience in the software industry.
At least 3 years of demonstrated pre-sales or post-sales experience working with enterprise customers.
Strong technical background and sales/customer orientation.
Desire to learn new technologies.
Interest in or prior experience with performance monitoring tools, including infrastructure, application, web or mobile, or user-experience monitoring.
Ability to keep project plans and documentation up to date.
Fluent in English.

Nice To Haves

Familiarity with one or more development languages: Java, .NET, Ruby, C, Python, Node.js, or Golang.
Exposure to or interest in cloud technologies, including Kubernetes, containers, microservices, DevOps, and CI/CD.
Background in mobile device platforms and architectures, including iOS and Android.
Bachelor’s degree in Engineering or Computer Science, or equivalent.

Responsibilities

Own customer adoption, onboarding, and continued success across an assigned customer base.
Forecast customer consumption and document opportunities and successes.
Lead adoption, optimization, and integration of New Relic within customer organizations.
Partner with Sales to identify revenue opportunities through new-service upsells and contract renewals.
Represent customers’ needs to product and engineering teams.
Maintain a deep understanding of customers’ businesses and how they use technology to grow.
Own technical relationships, resolve technical problems in real time, and manage accounts from a technical perspective.