Senior Technical Success Manager, Partnerships

Alloy • New York, NY

5d • $118,000 - $150,000 • Hybrid

About The Position

Alloy is seeking a Senior Technical Success Manager focused on Partnerships. This role involves owning the technical relationship with Alloy’s key integration partners, scoping and solving technical use cases, and acting as a proactive partner to ensure joint clients adopt and optimize Alloy through these partnerships. The position is part of Alloy's growing Channel Technical Solutions team, aiming to deliver strategic technical partnership throughout the client lifecycle. Alloy operates in a hybrid-work environment, with local employees expected onsite three days a week to foster collaboration and community.

Requirements

• 4-6 years experience supporting, implementing, and growing strategic partner relationships for complex technical products in a partner-facing role (Technical Partnerships Manager, TAM, Solutions Engineer, Implementation Manager, or similar).
• Served as the primary technical point of contact for strategic partners, building trusted advisor relationships across technical, operational, and executive stakeholders.
• Drove partner success by aligning technical capabilities to business goals, identifying optimization opportunities, and guiding adoption of new features, workflows, and integrations.
• Strong problem-solving skills with the ability to think strategically and deliver tactical solutions.
• Excellent communicator, able to translate technical concepts for both technical and non-technical stakeholders.
• Experience scoping and solutioning API integrations and system architectures.
• Hands-on technical skills in at least one of the following: REST APIs, SQL (PostgreSQL preferred), Backend languages (Node.js preferred), Web development (JavaScript, HTML/CSS, React).
• Strong sense of ownership, accountability, and follow-through.

Nice To Haves

• Prior experience in fraud, compliance, or financial services preferred but not required.
• Passion for learning and applying new tools, data strategies, and best practices.

Responsibilities

• Serve as the primary technical resource for Alloy partners, enabling them to independently implement, support, and optimize Alloy solutions through training, guidance, documentation, and ongoing technical consultation.
• Partner with Implementation Managers and partner teams to design and execute complex partner-led implementations, providing architectural guidance, identifying reusable patterns, and reducing implementation complexity over time.
• Identify opportunities to standardize recurring implementation and support motions, transforming bespoke partner requirements into repeatable frameworks, best practices, and scalable operating models.
• Maintain strong relationships with strategic partners, proactively identifying technical risks, adoption opportunities, and areas for deeper alignment with Alloy's product roadmap and implementation best practices.
• Analyze implementation trends across the partner ecosystem and drive recommendations that improve efficiency, consistency, and time-to-value for partner-delivered implementations.
• Develop and deliver technical enablement programs, implementation playbooks, and other resources that increase partner self-sufficiency and expand the ecosystem's ability to successfully deliver Alloy solutions.
• Work closely with Channel Partnerships, Product, Engineering, Professional Services, and Support to advocate for partner needs, improve implementation experiences, and influence the development of scalable platform capabilities.
• Stay current on Alloy's platform capabilities, implementation patterns, and industry best practices, translating those insights into actionable guidance for partners and internal stakeholders.

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• 16 weeks of paid parental leave for eligible new parents
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed