Senior Technical Specialist

InterSystems • Boston, MA

4d

About The Position

InterSystems is seeking a client-facing Senior Technical Specialist to join its Technical Leadership for Customers Team. The role focuses on problem solving in IRIS and HealthShare environments by combining application knowledge, troubleshooting, and development and operational best practices. The specialist works closely with customer teams to support adoption and technically challenging projects, build long-term client relationships, and help customers succeed.

The role also includes recommending model designs, development patterns, migration strategies, and operational practices; assisting with product upgrades and related issues; supporting training, beta testing, and pre-launch programs; and providing documented customer use cases to inform product improvements. The specialist is expected to stay current on InterSystems products and broader IT developments and pursue relevant professional development.

InterSystems describes itself as a privately held data technology provider serving customers in more than 80 countries, with 38 offices in 28 countries and headquarters in Boston, Massachusetts. It provides 24×7 support for customers and partners. The company is an equal-opportunity employer. It may use AI tools for administrative recruitment tasks, but AI is not used to make or influence hiring decisions.

Requirements

• Establish a trusted-advisor presence with customers and identify customer champions.
• Outstanding interpersonal, communication, and presentation skills.
• Strong technical and business writing skills, with demonstrated business analysis and problem-solving abilities.
• Demonstrated expertise troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development.
• Experience with networking or system architecture.
• Basic understanding of cloud hosting technologies and AI.
• Intermediate understanding of web service APIs and HTTP.
• Ability to solve difficult problems, develop creative solutions, identify key issues through analysis and questions, and approach problems systematically.
• A creative, open-minded approach to investigation and the ability to provide fully documented resolutions.
• Expert issue, project, time, and priority management, with thoroughness, completeness, and accuracy.
• Ability to independently pursue ideas and initiatives while following and promoting best practices, handling novel situations, and raising concerns.
• A university degree or at least 6 years of experience managing complex projects, preferably in healthcare IT.
• Technical knowledge of software and implementation processes.
• Some development experience in InterSystems technologies.

Nice To Haves

• Experience with healthcare industry standards and protocols such as FHIR, HL7, CCD/CDA, and X12.
• Continued pursuit of certification or continuing education, such as InterSystems Applications, System Management and/or Architecture, Network Management, or IT Project Management.

Responsibilities

• Use interpersonal and technical skills, and collaborate with others, to build close, long-term client relationships.
• Recommend model design, development patterns, migration strategies, operational best practices, and approaches to eliminating technical debt.
• Participate in HealthShare, IRIS for Health, or Health Connect upgrades and resolve related problems.
• Work closely with customer teams, especially during early adoption and technically challenging projects, to support customer success.
• Help inform standard and customized on-site classroom training.
• Support clients during selected beta test programs or pre-launches.
• Stay current on InterSystems products and contemporary IT developments and undertake relevant self-development or training.
• Provide documented customer use cases and product-improvement suggestions, and collaborate on implementing improvements.

Benefits

• Medical, vision, and dental insurance.
• Short-term and long-term disability insurance and life insurance.
• 401(k) profit-sharing contribution.
• Paid time off and holidays.
• Parental leave.
• Tuition reimbursement.
• Discretionary annual variable target incentive may be included as other compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior